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rynep16936985
rynep16936985
Participating Frequently
May 23, 2017
Answered

Photoshop Elements 15 on Win 10 Suddenly Can't Use Type Tool

  • May 23, 2017
  • 3 replies
  • 1020 views

I've searched the forums and attempted what I could find, but I am still getting the message that the 'text engine could not be initialized', preventing any use of the type tool. I've done nothing to change my installation, which was working fine when I last used it a few days ago.

Help

    This topic has been closed for replies.
    Correct answer ajays74965046

    Did you rename the normal.dotm file in C:\Users\*username*\AppData\Roaming\Microsoft\Templates to normal.dotm_old and restarted the computer

    3 replies

    R
    richardb52848467
    Participant
    June 8, 2017

    I rolled back Windows 10 to before the recent upgrade (a week or two ago), and the type tool works again.

    It looks as if the Win 10 upgrade did 'something' to PS Elements 12.

    (Rolling back was a pain as the reset stopped the anti-virus working, which had to be re-installed...)

    J
    jmillsp
    Known Participant
    November 22, 2017

    I run windows 8. I am having what, I think, is a similar problem. I have been trying to make a Watermark. When I go to T, it brings up the various settings for T but refuses to let me type anything in the box.

    ajays74965046
    ajays74965046
    Participating Frequently
    May 24, 2017

    If the issue persists after following the steps mentioned in help article Error message when using the Text tool , please check if you get any error when you select any font in MS word, if that happens, it might be due to corrupt normal template file. To fix it follow the following steps:

    • Go to C:\Users\user name\AppData\Roaming\Microsoft\Templates. (You may type %appdata% in search box and then get to Microsoft>Templates. )
    • rename Normal template (Normal.dotm) to Normal.dotm_old.

    Hope it helps.

    Thanks and regards

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    May 24, 2017

    Hi,

    Apologies for the inconvenience.

    Providing you the following to solution for your issue:

    Error message when using the Text tool

    You might have tried it but still confirming in case this works.

    Thanks,

    Arshla

    rynep16936985
    rynep16936985Author
    Participating Frequently
    May 24, 2017

    Hello. I've tried all the steps mentioned, as well as that suggested in the other post, and the issue remains. As soon as I try to use the type tool, I receive the same error message. If I try to change the font using the drop down menu at the bottom of the screen, Photoshop Elements crashes.

    ajays74965046
    ajays74965046Correct answer
    Participating Frequently
    May 24, 2017

    Did you rename the normal.dotm file in C:\Users\*username*\AppData\Roaming\Microsoft\Templates to normal.dotm_old and restarted the computer

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