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feuchtinger
Participant
December 30, 2016
Question

Photoshop Elements 15 Organizer crashed when importing pictures - now they are gone!

  • December 30, 2016
  • 2 replies
  • 363 views

I downloaded Photoshop Elements 15 and Premiere 15 today, and had the organizer import my 25.000 pictures from my NAS drive. Guess what - Elements crashed, and now all the 25.000 pictures from my Buffalo NAS have disapperared!

Any clue what happened and what I can do to recover them?

thanks a lot!

Stefan

Dell XPS15 32G RAM Windows 10

This topic has been closed for replies.

2 replies

S
Adobe Employee
shraddhaj3923389
Adobe Employee
February 14, 2017

Hi,

Apology for the inconvenience caused.

Please share the crash dump. Images should not get deleted from original location.

Do you have a backup or can find files in recycle Bin as asked by Bob, Please provide information to help in resolving this issue.

Thanks,Shraddha

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 30, 2016

feuchtinger wrote:

what I can do to recover them?

Do you have a backup?

Are they in the recycle bin?

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