Skip to main content
L
lucv50942447
Participant
October 9, 2018
Question

photoshop elements 15 & premiere elements 15 herinstalleren na crash.

  • October 9, 2018
  • 1 reply
  • 283 views

Hallo,

Ik had photoshop elements 15 & premiere elements 15 geïnstalleerd. Alles werkte perfect totdat de harde schijf door Microsoft defender volledig werd gewist.

Alle gegevens werden door een backup programma teruggeplaast, maar photoshop elements 15 & premiere elements 15 starten niet meer op.

Ik heb getracht de programma's opnieuw te installeren met de DVD, maar dan wordt het serienummer niet meer aanvaard.

Hoe los ik dit op?

This topic has been closed for replies.

1 reply

L
lucv50942447Author
Participant
October 9, 2018

Hey,

I had photoshop elements 15 & premiere elements 15 installed. Everything worked perfectly until the hard disk was completely erased by Microsoft defender.

All data was returned by a backup program, but photoshop elements 15 & premiere elements 15 no longer start.

I have tried to reinstall the programs with the DVD, but then the serial number is no longer accepted.

How do I solve this?

MichelBParis
MichelBParis
Legend
October 9, 2018

Since you have had to change the drive, the license key is still linked with the identification of the old drive.

So, you'll have to use help from 'Consumer Care' by going to the chat option. The Adobe Staff will remove the old link so that you can enter your license key. Remember you are allowed to activate 2 different computers with your license key.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices