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Deltadawn
Deltadawn
Participating Frequently
April 26, 2018
Question

Photoshop Elements 15 won't open.

  • April 26, 2018
  • 1 reply
  • 1703 views

I have Windows 7 Ultimate.

I have just purchased Photoshop Elements 15.

The program seemed to download from the disc to my desk top computer, no problem.

A shortcut icon appeared.

But when I clicked on it, this window came up.

I came on to the forum, and found a suggestion to download the program from Adobe site. I did that, and put my serial number in. But the exact same thing happened again.

I also tried doing what somebody with Windows 10 had been advised, but again got the same message.

I just don't know what to do now. I don't want to remove my PE 11, as it is in use every day.

There is a label on the disc box cover, which states - Upgrade edition.

My PE 11 is licensed, but when I was installing 15, I was not asked anything about 11 at all.

My Windows 7 has all the requirements needed for Elements 15.

If you can help, can you please explain in laymans terms, as I am not computer literate.

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 26, 2018

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    Deltadawn
    DeltadawnAuthor
    Participating Frequently
    April 27, 2018

    Hello.

    Tried that. No luck.

    Today, I uninstalled the program, then put it back on using the disc. - Same message.

    So I tried doing the full download again. - Still the same message again.

    While trying to sort this, I noticed somewhere, that it said the repairs for this problem apply to NVIDIA, and that I have Java. It suggested that I update my version of Java.

    I tried doing that, but was told that my version is the current one.

    I always use Firefox Browser. I read that they do not support NVIDIA.

    So, I changed to IE as my default browser. I am still getting the same error message.

    As I said previously, I am not computer literate.

    If I installed NVIDIA, do you think Elements 15 would work then?

    Or would I be inviting more trouble for myself?

    Thank you for your efforts to help me.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 28, 2018

    I'm not sure what you mean by "installing Nvidia."

    Nvidia is the name of a technology company.

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