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pietv60738999
Participant
April 15, 2019
Question

Photoshop elements 18

  • April 15, 2019
  • 2 replies
  • 283 views

PSE 2018 editor does not work anymore. There is a problem that causes the hot program to stop working properly. The program is closed and a message is displayed if a solution is available. This message has been on my screen for several weeks if I want to save a photo.

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    2 replies

    Peru Bob
    Community Expert
    Community Expert
    April 15, 2019

    Try resetting the Preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    Community Expert
    April 15, 2019

    This is the video editing forum for Premiere Elements, not the Photoshop forum.  

    I apologize for not knowing your language, but I can't read the error message.  Can you translate for me? 

    Peru Bob
    Community Expert
    Community Expert
    April 15, 2019