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kimk53248723
Participant
July 7, 2023
Answered

Photoshop Elements 18

  • July 7, 2023
  • 2 replies
  • 226 views

I'm trying to install Photoshop Elemens 18 on Windows 7 and keep getting the errorr "Can not validate the serial number or no internet found".  The software works fine on my windows 10 laptop but it has recently died.  How can I fix this issue?

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Correct answer hatstead

Perhaps you have installed the software on 2 computers over the years without deactivating on one.

You need to contact Adobe directly for a reset. Log into your account and establish a chat session with an agent. Explain to the agent that you do not require help utilizing the software, just with activation.

 

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 7, 2023

As suggested by hatstead :

 

Please go to Adobe Customer Service and only ask to have your activations reset (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

hatstead
hatsteadCorrect answer
Inspiring
July 7, 2023

Perhaps you have installed the software on 2 computers over the years without deactivating on one.

You need to contact Adobe directly for a reset. Log into your account and establish a chat session with an agent. Explain to the agent that you do not require help utilizing the software, just with activation.

 

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