photoshop elements 19 download

I'm trying to install Photoshop elements on to my new laptop (Windows).  I go to my products, I click download.   It downloads the .exe file, but when I try to run it I just get a blank white box.   it doesn't do anything, load anything or give any prompts.   I have tried different browsers, enabling pop ups and also going to the file, right clicking and run as administrator.   I have also tried downloading it on our other laptop in case it was an issue with my antivirus but I get the same thing all the time.   Anyone else had the same issue?  Is there a solution?   How do I get it installed on my new laptop?