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D
DeCrin
Participant
March 25, 2020
Question

Photoshop Elements 2016

  • March 25, 2020
  • 3 replies
  • 380 views

I have had to replace my laptop computer after losing everything installed on it. My backups were also lost. The only information that I can now find for my copy of Photoshop Elements are my serial code and and the purchase date in December 2016. With the little information that I have am I able to gain access to download the software again to install on my new laptop or do I need to purchase a current version?

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3 replies

P
Phinny
Legend
March 25, 2020

Software registration (no matter where you buy it) is always encouraged but download access is pinned to specific Adode order numbers in the Order History section.

 

hatstead
hatstead
Inspiring
March 25, 2020

If you registered the software with Adobe subsequent to purchase, you should be able to obtain a link to download as explained in this document:

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

If this does not work, suggest that you contact Adobe directly. Note that they may tell you that your version is no longer suppoerted. Make it clear to the functionary that you wish to obtain a download link.

P
Phinny
Legend
March 25, 2020
  • As I understand it, in cases where PSE is purchased on DVD disks, digital downloads are not available.
  • When purchased and downloaded from third party e-tailer's, such as Amazon, you'll need to contact them for support.
  • When purchased directly from Adobe as a download, a download link is provided in your Adobe account for a limited number of years.
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