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Participant
July 28, 2023
Question

PHOTOSHOP ELEMENTS 2019

  • July 28, 2023
  • 4 replies
  • 322 views

I have photoshop elements 2019. It is installed on my desktop computer. I purchased photoshop from Office Depot and I have the redemption card/serial number. I bought another computer and I am trying to install on the new computer but when I click download it says error this download is not available anymore and to contact RED support. I contacted RED support and they told me to contact Adobe. I contacted Adobe and was told it was a old version and I could not install on the new computer. Is this correct? Am I out of luck and have to buy the new version? 

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4 replies

Jeff Arola
Community Expert
Community Expert
July 28, 2023

You already bought pse 2019, so you just need your serial number to enter when installing.

Susan72Author
Participant
July 28, 2023

Ok I will try this...Thank you 

 

Jeff Arola
Community Expert
Community Expert
July 28, 2023
Susan72Author
Participant
July 28, 2023

Is this link a trail version? Do you have to pay for it?

 

Jeff Arola
Community Expert
Community Expert
July 28, 2023

Try registering pse 2019 on your account and see if the download link shows up.

Susan72Author
Participant
July 28, 2023

I will try this when I get home...thank you

Jeff Arola
Community Expert
Community Expert
July 28, 2023

What operating system is your new computer running?

 

You should be able to download pse 2019 from your adobe account:

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

Susan72Author
Participant
July 28, 2023

Windows 11

When I go under my account there is nothing there. Did I do something wrong when I downloaded the first time?