Participant

Question

PHOTOSHOP ELEMENTS 2019

Forum|Forum|2 years ago
July 28, 2023
4 replies
322 views

I have photoshop elements 2019. It is installed on my desktop computer. I purchased photoshop from Office Depot and I have the redemption card/serial number. I bought another computer and I am trying to install on the new computer but when I click download it says error this download is not available anymore and to contact RED support. I contacted RED support and they told me to contact Adobe. I contacted Adobe and was told it was a old version and I could not install on the new computer. Is this correct? Am I out of luck and have to buy the new version?

Problem or error

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Community Expert

Community Expert

You already bought pse 2019, so you just need your serial number to enter when installing.

Participant

Ok I will try this...Thank you

Community Expert

Community Expert

If that doesn't work you can get pse 2019 from here:

https://prodesigntools.com/photoshop-elements-2019-direct-download-links-premiere.html

Participant

Is this link a trail version? Do you have to pay for it?

Community Expert

Community Expert

Try registering pse 2019 on your account and see if the download link shows up.

Participant

I will try this when I get home...thank you

Community Expert

Community Expert

What operating system is your new computer running?

You should be able to download pse 2019 from your adobe account:

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

Participant

Windows 11

When I go under my account there is nothing there. Did I do something wrong when I downloaded the first time?