PhotoShop Elements 2019 17.0 Not compatible with Mac Mojave

Forum|Forum|7 years ago
January 24, 2019
7 replies
1512 views

Since I purchased PhotoShop Elements in Oct 2018 it has not run properly (MacBook Pro with Mojave) I very often have the whirling disk icon. I have to force quit and restart. I have tried re-installing. I have spoken to Apple regarding my Mac and there is not a problem such as memory size that they can identify. I only have this problem with Adobe PhotoShop.

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99jon

Legend

Try trashing the prefs which is often necessary after updating Mac OS.

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

Adobe Photoshop Elements 17 Paths

Adobe Photoshop Elements 17 Settings

com.adobe.Elements Organizer.17.plist

com.adobe.PhotoshopElements.plist

The library is hidden in recent versions of Mac OS. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

richardc2101500

Participant

I have a similar prob but in elements 12....if i use the straighten tool or the yellow reduce button or green resize window button, the app crashes. i deleted the items from the library as in your above suggested actions and downloaded a fresh 12 from Adobe, reloaded, but to no avail, problem persists. I think this may have started after Mojave upgrade?? Apple have taken a look but say its an Adobe prob.

99jon

Legend

One other thing to try:

Click System Preferences in the dock and open Security & Privacy

Choose the Privacy tab and the choose Accessibility

Click the lock to unlock (you may be prompted for your Apple system login password)

Then click the plus button to add the Editor and/or Organizer app. If already listed ensure it has a checkmark. See image below.

Navigate to:

To add the Editor:

Macintosh HD >> Applications >> Adobe Photoshop Elements 2019 >> Support Files

Choose (highlight) Adobe Photoshop Elements Editor.app and click open

To add the Organizer:

Macintosh HD >> Applications

Choose (highlight) Adobe Elements 2019 Organizer.app and click open

Re-lock and try launching Elements again. Even if not added to the control list, this often makes a difference after closing Security & Privacy.

Let us know if it works.

Obviously you need to find the PSE12 apps as the above instructions relate to the latest version.

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