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sergeyp32740862
sergeyp32740862
Participating Frequently
December 10, 2018
Question

Photoshop Elements 2019 for MacOS - trouble with HEIC Portrait mode

  • December 10, 2018
  • 3 replies
  • 1428 views

Good day

When I try to import photos into Photoshop Elements 2019 for Macos, all HEIC photos taken in portrait mode (dual camera in iPhone XS Max) are not imported. Why does this happen and is there a solution to the problem?

This topic has been closed for replies.

3 replies

Amit Kumar Gupta
Adobe Employee
Amit Kumar Gupta
Adobe Employee
June 20, 2019

Please test it again if you are seeing the issue. Please ensure that the file format is not changed during the file transfer.

Please attach another image with which it is still happening. @sergeyp32740862

Amit Kumar Gupta
Adobe Employee
Amit Kumar Gupta
Adobe Employee
December 12, 2018

Is it happening with all portrait photos and others are working fine ?

Can you share your file with us.

Please also share the steps you are following to bring photo from camera/phone to your mac machine.

sergeyp32740862
sergeyp32740862Author
Participating Frequently
December 12, 2018

With ALL portrait photos, non-portrait is OK
as an example - here is a photo that is not imported:

FEX.NET - облачный сервис хранения и передачи файлов​

steps...  I just copy files from iPhone to iMac and then import to Adobe Elements Organizer 2019​

Amit Kumar Gupta
Adobe Employee
Amit Kumar Gupta
Adobe Employee
December 13, 2018

Thanks for the image.

I am able to import it in Editor but not in Organizer. However it is working fine with other HEIC portrait  images I tried with.

We are looking into the issue.

    99jon
    99jon
    Legend
    December 10, 2018

    What is your operating system? HEIC files are supported on Mac OS 10.13 & above e.g. High Sierra & Mojave.

    sergeyp32740862
    sergeyp32740862Author
    Participating Frequently
    December 10, 2018

    High Sierra 10.13.6

    HEIC is supported but photo taken in portrait mode does not imported.  

    99jon
    99jon
    Legend
    December 10, 2018

    Portrait mode produces two files an HEIC and a companion file with the same number. It could be that the settings are only recognized in the Apple Photos app.

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