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K
kimberlys1234567890
Participant
November 12, 2019
Question

Photoshop Elements 2019 Slideshow Menus Disappear

  • November 12, 2019
  • 7 replies
  • 2111 views

I am trying to create a slideshow in Photoshop Elements 2019 using Windows 10.  When I select Create Slideshow, it automatically generates a preview and the top menu and the top portion of the side menu disappear; it seems as if the screen resizes too large for it all to be seen. 

 

I'm attaching screen shots so that you can see that the menus at the top and top part of the left disappear when I select Create Slideshow.

 

In the first screenshot, you'll see the menus are there.

 

In the second screenshot--IMMEDIATELY upon selecting Create Slideshow--the menus are still there.

 

In the third and fourth screenshots, you'll see that the top menu and the top of the left menu disappear within a second of selecting Create Slideshow. It is as if the screen has resized too large to display it all.

 

The fifth screenshot is after I've pressed Esc, which is the only way to get out of the slideshow preview. Once I select No, then the screen appears as Screenshot 1 again.

 

I cannot edit any portion of the slideshow this way.  Please help!

This topic has been closed for replies.

7 replies

A
Community Manager
aaron_vijayan17113048Community Manager
Community Manager
May 18, 2020

Hi All,

 

Whomsoever are still unable to resolve this issue by either of the methods, could you please share which grahphics adapter(s) you have on your machines, and a screenshot of how EO looks on creating a slideshow? Please post in individual replies to this message.

 

Thanks and regards,

Aaron

C
Cwjski
Participating Frequently
May 18, 2020

Hi, I have an Intel(R) UHD Graphics 630.

The screen when i start a slide show looks like this: i.e it defaults to a ready made slideshow.

Hope this helps

A
Community Manager
aaron_vijayan17113048Community Manager
Community Manager
July 13, 2020

Hi Cwjski,

 

Thanks for reaching out. Could you please try creating a slideshow after disabling the Intel UHD Graphics GPU?

 

Regards,

Aaron

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
May 6, 2020

Hi there,

 

Thank you for posting on Adobe community.

It seems you are facing issue while creating a slideshow in Adobe Elements Organizer 2019.

 

Could you please follow the steps below:
• Browsed location C:\Users\(UserName)AppData\Roaming\Adobe\Elements Organizer\(Version Number)
• Open file "Debug Database"
• Change "DS.ForceCPUOnly false false" to "DS.ForceCPUOnly true false"
* Restart your machine & check the Elements Organizer.

Let us know if that helps.

 

Thanks,

Dhananjay

 

 

    C
    Cwjski
    Participating Frequently
    May 7, 2020

    Hi,

    I have tried that change and I still have the problem. The slide show options box does not appear and application defaults to a ready made slide show.

    Thanks

    C
    Cwjski
    Participating Frequently
    April 25, 2020

    Same problem. New Dell Inspiron, Windows 10, Photoshop Elemetns 2020 just installed.

    Cannot get a Options box when I try to create a slide show. Just defaults to a ready made slide show.

    Display adapter is Intel(R) UHD Graphics 630. Have disabled this but still no options box.

     

    A facility that ran fine for years on Elements 7 under Windows 7 will not work!!

    debrac26153118
    debrac26153118
    Participant
    May 7, 2020

    Same problem on a brand new Dell XPS laptop with Windows 10. It makes it impossible to do anything with a slideshow. Please help us!

    K
    karynd14@comcast.net
    Participant
    February 28, 2020

    I have the identical issue, the slideshow program on photoshop elements 18 used to work all the time, now it looks exactly like the last screen display above by Kimberly.   I'm using the same computer and screen.  I have no Intel HD Driver.

      A
      Anonymous
      March 14, 2020

      I'm actually testing elements 2020  with Dell Latitude E5570, I have exactly the same problem, disabling the Graphics driver Intel 530 did not solve the issue. Hope to see an update soon.

      A
      Community Manager
      aaron_vijayan17113048Community Manager
      Community Manager
      November 13, 2019

      Hi Kimberly,

       

      Thanks for the detailed response. Could you please open the Device Manager on your system, and share a screenshot of all the Graphics Drivers listed under "Display Devices/Adapters"?

      Additionally, if an Intel HD Graphics Adapter is present, could you please disable that device and then attempt to re-create the slideshow? Do share your findings. Looking forward to your response 🙂

       

      Aaron, Elements Staff

      K
      kimberlys1234567890Author
      Participant
      November 14, 2019
       

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      November 13, 2019

      I don't think we can eliminate your 4k monitor being the culprit.  I know of no setting within the program that will affect what you are seeing.  Have you tried changing the Windows Settings>Display>Scale and Layout settings? 

      You may also try deleting the preferences file.  Check here for instructions.

      I would have thought that 4k monitors are common enough these days for the program to properly adjust the screen, but maybe not.  I will try to escalate this issue to Adobe to see if there is some other solution.

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      November 12, 2019

      What is the size of your screen monitor?  The minimum specs for the program are 1280x800.  ISTR that the required resolution for using the slideshow editor is greater than that, but I can't currently find that spec., and I may be wrong. 

      Just so that we are clear about what you should be seeing, here is a screenshot of my monitor as the preview is generating:

       

      K
      kimberlys1234567890Author
      Participant
      November 13, 2019

      My screen resolution is 3840x2160.  I recently bought this Dell XPS 15 9575 laptop 2-in-1 computer with better than average graphics capabilities for use in CorelDraw and other similar programs, and this is the first issue I've come across in any software.  Please also note that I can successfully create a slideshow in Photoshop Elements 2019 on my desktop computer with lesser screen resolution just fine, so it is neither the screen resolution or "user error" at issue in this case.

       

      Thanks for any help you can give me.

      P
      Phinny
      Legend
      November 13, 2019

      Not suggesting this ancient post will solve your problem, but it may hold a clue.  Hope it helps.  Note "Additional Information" at the bottom.

      https://helpx.adobe.com/photoshop-elements/kb/menus-missing-elements-8-9.html

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