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philn36501018
Participant
March 13, 2020
Question

Photoshop Elements 2020 always crashing when using Spot Healing Brush

  • March 13, 2020
  • 4 replies
  • 1011 views

Using PE 2020 (20200120.m.139570), literally any time I attempt to use the Spot Healing Brush, the program crashes on me without "healing" the picture.  I have used various versions of PE over the years and have never had this problem.

 

Any suggestions as to how I might be able to restore Spot Healing Brush functionality?

This topic has been closed for replies.

4 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 16, 2020

You may need to uninstall, use the Cleaner Tool, and reinstall:

cleaner-tool-installation-problems.html

 

rwsj24601
rwsj24601
Participant
July 5, 2020

The same thing happens to me.  It's so strange, but I've had nothing but trouble with both Organizer and Elements since I've upgraded to 2020.  The symptoms are exactly the same.  There is clearly some kind of bug here.

rwsj24601
rwsj24601
Participant
August 20, 2020

The same thing has been happening to me.  I've found 2020 very unsatisfactory on many fronts.  I've worked with Adobe support on many occasions and they are unable to fix it.  At this point I'm recommending to those I know to not use this Adobe product.  I'm so frustrated.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 15, 2020

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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philn36501018Author
Participant
March 16, 2020

I have updated the graphics driver to the latest WHQL version from Nvidia.  PE spot healing brush performance remains unchanged -- it continues to crash in Proximity mode but appears to work fine in Content Aware mode.

99jon
99jon
Legend
March 15, 2020

I guess you must be in the Quick workspace. Switch to the Expert workspace, choose the spot healing tool and then try the tool reset again.

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philn36501018Author
Participant
March 15, 2020

Correct, I was working in the Quick workspace.  Switched to Expert and performed the tool reset.

 

No change is evident -- the spot healing brush appears to work fine in Content Aware mode but continues to crash in Proximity mode.  I've sent the Adobe support team an email to see what they have to say on this topic.

 

Greatly appreciate your help on this topic.

99jon
99jon
Legend
March 13, 2020

Do you see any difference in the tool options e.g. if choosing proximity or content aware. A simple reset will often do the trick. Go to this link and select the spot healing tool:

Fix Tool

If that makes no difference try re-setting the prefs by going to:

Edit >> Preferences >> General

Check the box to reset the pref settings on next launch. Then close the Editor and re-start.

 

P
philn36501018Author
Participant
March 15, 2020

Appreciate the response.

 

I was unable to reset the tool as noted in your "fix tool" link -- the reset tool and reset all tools options are always unavailable (greyed out) to me.

 

Based on your suggestion, the Spot Healing Brush always fails in proximity mode but appears to work as intended in Content Aware mode.  Not sure why this is, but this has been my experience thus far.

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