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R
Ron.V
Participant
September 20, 2022
Answered

Photoshop elements 2020 and Windows 11--can't start organizer

  • September 20, 2022
  • 2 replies
  • 598 views

I recently upgraded to Windows 11, and had to reinstall PSE 2020. No problems at all. It fires up to the first screen, and then I click on "Organizer" and it says "Loading the Elements Organizer Workspace"  and then just stays to the main screen. If I clock again, nothing happens... I can open the photo editor and no problems there. No updates are visible from the photo editor.

 

Thanks in advance for any input.

 

 

This topic has been closed for replies.
Correct answer Greg_S.

Were you able to open the Catalog Manager and create a new catalog?

 

Try resetting the preferences file. Immediately after launching the program, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

 

If that doesn't work, I suggest you contact Support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

2 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
September 20, 2022

Were you able to open the Catalog Manager and create a new catalog?

 

Try resetting the preferences file. Immediately after launching the program, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

 

If that doesn't work, I suggest you contact Support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

R
Ron.VAuthor
Participant
September 21, 2022

Reset settings... got into it! Thanks!

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
September 20, 2022

Hold down the Shift key and click on the Organizer button.  This should bring up the Catalog Manager dialog.  (The window is sometimes hidden behind the Home Screen.)  Create and open a new catalog.  If the Organizer opens, go to File>Manage Catalogs and select your existing catalog.  Click Open and see if it loads.

R
Ron.VAuthor
Participant
September 20, 2022

Unfortunately, no luck... just the same message... and for 60 seconds... and then nothing... The interesting thing is that 60 seconds is the time regardless of whether there is a clean boot or whatever...

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