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P1965
Inspiring
May 9, 2023
Question

Photoshop [Elements] 2020 freezes

  • May 9, 2023
  • 1 reply
  • 497 views

Attemting to open Photoshop [Elements] 2020 and it opens to editor screen but cannot do anything. Have to close with Task manger where it says 'not responding'.

Tried uninstal and reinstalling, updates and problem remains. PC is Win 10, M.2 drives, 32G RAM 

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Legend
May 10, 2023

Hi @P1965 

 

Thanks for reaching out. 

Are you on Photoshop or Photoshop Elements? Would you mind updating the application to the latest version?

Have you tried any troubleshooting steps so far?

 

We're here to help; just need some details.

 

Best,

Ranjisha

P1965
P1965Author
Inspiring
May 10, 2023

It is Photoshop Elements bought with Premiere Elements 2020 and it did the latest update. Cannot do any troubleshooing since the program won't repsond. It has worked fine for several years so I guess Adobe programs expire forcing the purchase of a newer version.

Participant
January 24, 2024

Is there any resolution?  I'm having the same problem.  I am running on Windows 11 and have 32gigs of ram.  I have run sucessfully on a laptop with similar resources (16 gigs of ram).  I bought the computer for better editing with a larger screen.  Please help.