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Samsung04
Participating Frequently
August 3, 2020
Question

Photoshop Elements 2020 keep on crashing during photo discovery on Mac

  • August 3, 2020
  • 1 reply
  • 953 views

I just installed a PAID version of Adobe Elements Organizer 2020 and it keeps crashing (every 15 minutes) during photo discovery. Why is PSE Organizer discovering audio-only file?  This is beyond me. I spent more than 5 hours force quitting and restarting the app.

 

This is my confifugaration:

MacBook Air - early 2014; 8GB RAM and 350GB storage

MacOS: High Sierra 10.13.6 (don't tell me that I have to upgrade to the new OS)

 

I have my FREE Picasa that is still working fine and my PAID PSE crashes every 15 minutes.  Do you know what it is?

This topic has been closed for replies.

1 reply

Akash Sharma
Akash Sharma
Legend
August 7, 2020

Hi there, 

 

Sorry that Photoshop Elements 2020 is crashing while searching audio files on your computer running macOS High Sierra.

 

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

 

Do one of the following:

  • Press and hold Option+Command+Shift immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Photoshop Elements > Preferences > General, click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

 

Let us know the outcome.

 

Thanks,

Akash

S
Samsung04Author
Participating Frequently
August 9, 2020

The problem is not about audio file.  PSE Elements Organizer crashes everytime during import.  Here is one..

 

Look at % CPU and CPU runtime.  Is this a buggy software.  I have spent more than 7 hours rebooting this sxxt.  Is there a way for me to return this paid software.

 

S
Samsung04Author
Participating Frequently
August 9, 2020

Please read the question, do some research, and respond.  Please don't send me all the canned response without reading and doing proper research.

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