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default2yp19fc4f8jw
Participant
March 13, 2021
Question

Photoshop Elements 2020 Photo Editor will not load anymore

  • March 13, 2021
  • 2 replies
  • 575 views

I have been using Photoship Elements 2020 on my Mac (Big Sur) for awhile, and today the photo editor stopped working today.  I get the "Loading Photoshop Element Editor Workspace" message and then nothing.

 

I have seen several messages to reinstall, so I have reinstalled several times and nothing. 

What is odd is that after reinstallaiton, I thought it would ask me for the serial number, but it does not.  It just times out.  No errors.

    This topic has been closed for replies.

    2 replies

    S
    Sebastian5FDB
    Participant
    March 14, 2021

    Same issue here. Really frustrating. Organizer and Video Editor work, however not photoshop.

    S
    Sebastian5FDB
    Participant
    March 14, 2021

    app starts for a second (you see the icon bouncing in the dock for some seconds). Then it practically aborts the start.

     

      D
      default2yp19fc4f8jwAuthor
      Participant
      April 18, 2021

      Hello,

       

      Adobe help finally answered.  At first, they wanted me to purchase PS Elements 2021 so I was not too happy.

      Finally someone was able to assist me in uninstalling the spftware and reinstalling it.  This was much more than just running the "Uninstall" command that is typically executed.  The person had to really purge the software and files so that the installation was not compromised of other remnants from previous installation that got loat due to the changes with the last Big Sur update.  I was not happy to pay for upgrading to 2021 so they threw an option of swapping license from 2020 to 2021, but before that, this one person finally had a clue of what to do to get 2020 PS Editor working.

      Overall, a frustrating experience because it took a lot of time being forwarded from one person to another.  Hopefully this issue is now part of some BKM to help users.

      M
      Maximilian5FF6
      Participating Frequently
      March 14, 2021

      Hallo, ich habe das gleiche Problem, mehrmals neu istalliert, keine Seriennummer Anforderung, nichts passiert.

        M
        Maximilian5FF6
        Participating Frequently
        March 14, 2021

        Das ganze ging nicht mehr nach dem Adobe Update

        Adobe gibt auch hier im Forum keine zufriedenstellenden antworten.

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