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Participant
September 26, 2020
Question

Photoshop elements 2020 will not open

  • September 26, 2020
  • 1 reply
  • 419 views

I bought Photoshop Elements 2020 in June through the Mac App store. I downloaded it on to my iMac and it works ok. I also downloaded it on to my MacBook and it worked initially. Today I tried to start the application from the dock and it would not start. I went to the App Store purchases page and checked on Photoshop Elements 2020.   I pressed the "open" button but the application still did not start. Advice on hoiw to fix the problem would be welcome.

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1 reply

Akash Sharma
Legend
October 1, 2020

Hi there,

 

Sorry that Photoshop Elements 2020 Editor does not open on your Mac.

 

Please restore the app preferences as mentioned below: 

  • Press and hold Option+Command+Shift immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

 

Also, would you mind checking the steps mentioned in this article? Link: https://helpx.adobe.com/download-install/kb/troubleshoot-errors-freezes-install-photoshop-elements.h...

 

Let us know how it goes.

 

Thanks,

Akash

em186wAuthor
Participant
October 1, 2020

Thank you Akash. I have had help directly via the Adobe on-line chat. My issue is now resolved. The software on my laptop had become corrupted.