Participant

Question

Photoshop Elements 2020 won't load photo editor

Forum|Forum|6 years ago
December 5, 2019
12 replies
10116 views

So I have been needing to use the photoshop app for a while but all of a sudden it will not open. it says it is loading, but just stops loading after about 20 seconds. I have used it before and am on windows 10. I have tried some of the basic fixes ( opening task mangager and closing backround adobe, clearing prefrences, restarting my computer ect.). could someone help me so I can go back to using it?

This topic has been closed for replies.

D

defaulto29ps1y1l9n2

Participant

anyone have any updates to this glitch? same as above, nothing is working and i'm going on an hour waiting to talk to a human at adobe. not impressed.

F

frankv090959

Participant

It's very strange but without any explanable reason my photoshop editor page doesn't load anymore while the Premiere editor page does load.

Seems that this problem is happening by several customers and ADOBE does not have the balls to react or help their customers. We don't count for them as long as you don't buy new versions every year.

One this is sure, Photoshop Elements is not a SAAS solution and we all own the license but then it has to work.

SO ADOBE TAKE YOUR RESPONSIBILITY and help your customers or loose them!

Frank Verheijke

F

frankv090959

Participant

By the way, I'm using Windows 10 with all latest updates and did switch from the old IE11 to Edge as suggested by microsoft!

deanp59348653

Participating Frequently

I haven't used it for a while and after reading this forum, I opened my PSE 2020 editor, it's spinning and nothing happened. They srcewed it up to force you to buy a cloud plan. This is bad practice. CEO wants more bonuses on profit.

H

hape_AT

Participant

Hi,
Just yesterday I tried to start Adobe Photoshop 2020 Elements with administrator rights. This workaround worked, I can now start the editor again from the user interface.
best regards
Hannes

deanp59348653

Participating Frequently

Thanks Hannes for the reply! But what do you mean by administrator rights. I'm the only person using my mac. I looked into my adobe account, they deleted all my older registered softwares. Photoshop Elements is not in there. I'm looking at using another photo editor.

H

hape_AT

Participant

Hallo,

seit einigen Wochen habe auch ich das Problem, dass - wenn ich im Organizer der Editor aktiviere - einige Zeit lang angezeigt wird, dass der Editor geladen wird, danach verschwindet die Anzeige. Als Umgehungslösung starte ich den Editor aus dem Programmverzeichnis und öffne dort die gewünschten Bilder. Mein Programm ist auf aktuellem Stand. Drüberinstallieren bringt keine Änderung.

Ich ersuche um eine Lösung.

Freundliche Grüße

Hannes Petschl

D

DS0101

Participant

I too am having the same problem. I am using PSE 2020 Premium in Win 10 and a Dell Inspiron 5000 series 1 year old computer. Elements Editor will not load. I tried to go to PhotoshopElementsEditor.exe and nothing happened. I need some help and advice.

H

hape_AT

Participant

Hi,
see workaround below
best regards
Hannes

D

default2noz3d0sbkpu

Participant

I am having the exact problem launching the Photo Editor. I purchased and downloaded PSE 2020 a few months ago from Adobe online but wanted to take a PSE course before trying to use it. Now, when I try to open it up, you can see that it it trying to but then stops. During that process, a small window opens up with an offer to try the 1-month free trial. I don't want that....I have already purchased the program!! If I open Organizer and try to connect to the Editor from that page, it does the same thing.

At the suggestion mentionned below, I downloaded 'C:\Program Files\Adobe\Photoshop Elements 2020" but nowhere was there an option to connect to "PhotoshopElementsEditor.exe"

My computer is just a few months old. There are no previous PSE programs installed on the computer. My Windows 10 version is updated

Could someone please help as I have spent hours trying to resolve this. Thank you.

D

default2noz3d0sbkpu

Participant

Still looking for help in launching the Photoshop Elements Photo Editor & Video Editor. The Organizer opens. I read that there is an update.available. Anyone know where I can get this? Cannot seem to get a response from any Adobe "tech folks". Have spent hours and hours resolving this with no luck.

ShelLuser

Inspiring

Late response, I'm well aware, but I'd like to mention that I think Adobe finally fixed this whole mess.

I've been very inactive on this community as of late and the main reason for that was this mess. I could basically (or re-install) Photoshop Elements 2020 every single week because it refused to start (it would stall as the OP mentioned). Eventually things changed (this was a several weeks ago) and I no longer had issues with PSE freezing to start, but now it would constantly crash whenever I tried to shut it down. Forget about a prompt asking you to save, instead you got the crash form. I sent a few reports in but eventually stopped bothering because it became "normal". Needless to say that this wasn't helping my motivation to participate very much (I live by "If you don't have anything nice to say then maybe not say anything at all? (except where it's ontopic of course)) and I also wasn't so happy with my purchase anymore. Not necessarily negative, but...

Premiere Elements never had an issue and saw an update, PSE on the other hand... 😒

BUT... they fixed it. I got a PSE update which was more than a week ago and right now I get to enjoy the whole suite again. It starts normally, I no longer had any crashes during shutdown since the update and I finally get to enjoy myself using this software again. Although I'm not too positive about the time it took to fix all this I am happy to see that it finally happened and well... My admiration for the software itself never changed; I (still) think working with PSE is amazing. I used Gimp before but I'm not looking back.

Figured I'd share.