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Participating Frequently
March 1, 2021
Question

Photoshop elements 2021

  • March 1, 2021
  • 6 replies
  • 1287 views

I just purchased Photoshop Elements 2021.  The installation went well but I have updates I need to install. Is there an alternative to downloading updates for Photoshop Elements 2021? I keep getting error messages and I have tried everything!

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6 replies

Greg_S.
Community Expert
Community Expert
July 4, 2021

If you download and install the program from this link, you will receive a fully updated copy of Elements 2021.  If you are still experiencing errors, you should download and use the Adobe CC Cleaner discussed earlier in this thread.  (Did you actually try it?)  This will remove all traces of Elements 2021 from your computer and you can then install the download of Elements 2021 from my link in this post.

 

Otherwise, I strongly suggest you contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  They can take control of your computer and install the program for you.

 

Greg_S.
Community Expert
Community Expert
March 10, 2021

@Donna Castranuovo,  see if the solution found here, helps you.

Participating Frequently
March 10, 2021

Hi Greg,

 

I tried to download the Adobe Application Manager but it wouldn't install.  I didn't get an error message or anything.  The Install window went so fast and just disappeared!! I did try to update the PSE 2021 after that, but it still failed, same error message 117.

 

Any other suggestions?

Greg_S.
Community Expert
Community Expert
March 11, 2021

I think you will have to wait until @VipinGupta sorts this out for you. 

 

But if you really want to try something else in the meantime, you can use the CC Cleaner tool to remove all remnants of Elements from your computer.  It does work on Elements, but the DOS/Command interface is a little confusing.  So take a look at my instructions here to guide you through the process. 

 

First uninstall Elements 2021 from the Control Panel.  Then use the CC Cleaner Tool.  Then try a new download and install from the link provided by Vipin.

Greg_S.
Community Expert
Community Expert
March 9, 2021

See this page for discussion of 117 errors.

 

And you can download Elements 2021 here.

Participating Frequently
March 9, 2021

I was wondering if there was an Adobe page where I can download the new build.  Yes its a DVD.

 

The ERROR message is 117

VipinGupta
Adobe Employee
Adobe Employee
March 9, 2021

Could you share the error message that you get while trying to update?

 

Regards

Vipin

Participating Frequently
March 9, 2021

Error 117

VipinGupta
Adobe Employee
Adobe Employee
March 10, 2021

Could you please try the below steps:

1. Uninstall PSE 2021 completely from you system, if you have a Mac machine, please unsintstall an donot move to Bin directly.

2. Download the light weight installer build from here: https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html#AdobePhotoshopElements2021

3. Install using the light weight installer, this will install the latest version of PSE 2021 on your system.

 

If you still face issues, Please let me know.

 

Thanks

Vipin

Greg_S.
Community Expert
Community Expert
March 1, 2021

What alternative to downloading the update do you think should be available? 

Did you buy a DVD?

What error messages are you running into when updating?   See if this FAQ offers a solution for you.