Photoshop elements 2021

Forum|Forum|5 years ago
March 1, 2021
6 replies
1287 views

I just purchased Photoshop Elements 2021. The installation went well but I have updates I need to install. Is there an alternative to downloading updates for Photoshop Elements 2021? I keep getting error messages and I have tried everything!

Windows

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Greg_S.

Community Expert

If you download and install the program from this link, you will receive a fully updated copy of Elements 2021. If you are still experiencing errors, you should download and use the Adobe CC Cleaner discussed earlier in this thread. (Did you actually try it?) This will remove all traces of Elements 2021 from your computer and you can then install the download of Elements 2021 from my link in this post.

Otherwise, I strongly suggest you contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. They can take control of your computer and install the program for you.

Greg_S.

Community Expert

@Donna Castranuovo, see if the solution found here, helps you.

D

Donna CastranuovoAuthor

Participating Frequently

Hi Greg,

I tried to download the Adobe Application Manager but it wouldn't install. I didn't get an error message or anything. The Install window went so fast and just disappeared!! I did try to update the PSE 2021 after that, but it still failed, same error message 117.

Any other suggestions?

Greg_S.

Community Expert

I think you will have to wait until @VipinGupta sorts this out for you.

But if you really want to try something else in the meantime, you can use the CC Cleaner tool to remove all remnants of Elements from your computer. It does work on Elements, but the DOS/Command interface is a little confusing. So take a look at my instructions here to guide you through the process.

First uninstall Elements 2021 from the Control Panel. Then use the CC Cleaner Tool. Then try a new download and install from the link provided by Vipin.