Skip to main content
Sylvia302646193rgs
Participant
Jun 3, 2023 5:45 PM UTC
Question

Photoshop Elements 2021

So my sister purchased the Adobe Photoshop Elements 2021 for me as a Christmas gift.  Unfortunately, she was not aware that my os was windows 8.1.  Recently got a new pc with the os Windows 11.  Downloaded the software by using the serial #, as new pc has no disc drive.  Although the organizer will open, the photo editor will not.  Says that it's loading & then stops.  Any suggestions?

 

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Jun 3, 2023 10:18 PM UTC

Disc versions can sometimes be different from download versions.

Try uninstalling and install the disc version using an external disc drive like this one:

https://www.amazon.com/s?k=external+disc+drive+for+pc+laptop&crid=1B01HZQXOKFDC&sprefix=external+disc+drve%2Caps%2C3980&ref=nb_sb_ss_sc_3_19

 

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices