Photoshop Elements 2021 installed from the Microsoft Store

Forum|Forum|4 years ago
June 2, 2021
1 reply
369 views

With the Organizer there is no problem. Everything works correctly.

But the Photo Editor when I select it on the initial screen, the program starts fast, but I can't do anything, nor select any menu until after 40 seconds. The program is inoperative during these 40 seconds.

After these 40 seconds everything works normally and without delays.

The computer is a Microsoft Surface i7 16GB RAM. Windows 10 Home. Everything up to date. Everything is running very smoothly.

Does anyone know of a solution?

This topic has been closed for replies.

Phil Pickering

Legend

Hi,

To start troubleshooting this issue, can you initially start up the Photo Editor while you're not connected to the internet and see if the delay disappears.

A

Anonymous

Hi, Phil DC.

Thank you for your assistance.

Effectively. If I am not connected to the Internet, the delay disappears.

Phil Pickering

Legend

Hi,

That points to something blocking a network request from Photoshop Elements and causing Elements to hang until the request times out.

What's your network setup? Are you using a NAS device? Have you configured anything special on the router? Are you on a corporate network or at home?

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