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default3kga07q5sdvp
Known Participant
May 9, 2022
Question

Photoshop Elements 2021 on Windows 10 was slow, I uninstalled and reinstalled and now will not open

  • May 9, 2022
  • 3 replies
  • 1190 views

For the last week Photoshope Elements 2021 began to be VERY slow to open and had to wait minutes before I could make a menu selection.  I uninstalled it tonight and re-installed.  Now it will not load at all.  Windows 10 PC 64-bit, tons of memory.  I thought about upgrading to Elements 2022, but have seen some posts that it has problems too.  Please help.  I also have Adobe Creative Cloud, Photoshop 2022, Lightroom Classic, and Adobe Acrobat DC.

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3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 13, 2022

@Jim24438904qtfa, that's an interesting finding.  What country are you located in?  I would have thought that if it is a server problem, we would be seeing more complaints.  I will report this issue to Adobe.

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    default3kga07q5sdvpAuthor
    Known Participant
    May 13, 2022

    I have the same problem and disconnecting from the internet made the program work perfectly.  I am in the USA.  Please get this fixed for all of us.

    J
    Jim24438904qtfa
    Participant
    May 13, 2022

    Found out that in my case the real problem was that Photoshop Elements was trying to connect to my default printer over the network to get the color profile.  I only turn the printer on when I want to print so it could not get it.  It hangs the computer for a little over a minute trying.  It should give some kind of message to let people know what is going on.  Any event the fix for me was to manually set the default printer in Windows to Microsoft Print to PDF.  That printer is always available.  Have to manually set it to real printer just before printing now.  Photoshop Elements now always starts really fast.

    Hope this helps.  Thanks.

     

    Jim K.

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      May 12, 2022

      Do you have any third party plug-ins installed?  If so, try holding the Shift key while you are launching the program and the following message will come up:

       

      Click Yes and see if it makes a difference with the speed of loading. 

       

      Do you use the Organizer?  If you have a large catalog, try turning off all Media Analysis in the Preferences dialog (Edit>Preferences>Media Analysis).  Heavy media analysis can interfere with the operation of the Editor.

       

      If you are continuing to have problems, you need to contact Support again.  You are absolutely entitled to have them provide you with help for Elements 2021.

       

       

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        default3kga07q5sdvpAuthor
        Known Participant
        May 13, 2022

        I tried your suggestion (and I don't use organizer) and it made no difference.  I will be travelling the next few days, so will contact them again when I can.  You are great and I thank you so very much!

        J
        Jim24438904qtfa
        Participant
        May 13, 2022

        I have the same problem.  Photshop Elements takes over a minute to start.  Previously it only took two seconds.  Computer is I9 with 64 GB of RAM, two terrabyte SSD, and Windows 11.  If I disconnect the network cable it starts in two seconds.  Can also make it start fast by using Defender to block Adobe access to the internet.  I normally use Photshop Elements 11 but tried 2022 and it does the same thing.  Do not have anything in the organizer.  Photoshop must be phoning home to Adobe and spending a long time doing it.  This is a new development so it must be something they changed at Adobe Servers.  I don't mind them calling home but they should do it in the background and not lock up my computer for over a minute when they do it.  Have also tried this on a second computer and it does the same thing.  Also tried creating a new Adobe account and it still does the same thing.

        Hope they fix this soon.  I am getting so frustrated with this that I am thinking about using a different photo editor.

        Jim K.

        Glenn 8675309
        Glenn 8675309
        Legend
        May 9, 2022

        What happens when you click on the icon to start the program?    How did you unistall it?

        if you created your own shortcut to start the program and bypass that pretty start  screen with al lthe ideas on it, whate file, exactely are you clicking on to start the program?

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        default3kga07q5sdvpAuthor
        Known Participant
        May 9, 2022

        After many more tries, I used the Adobe uninstaller and then successfully reinstalled Photoshop Elements 2021.  Whew ... it was a long night.  Thank you so very much for your reply.  Hope you have a great day 🙂

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