Participating Frequently

Question

Photoshop Elements 2021 permanent PC crash

Forum|Forum|5 years ago
December 12, 2020
7 replies
2996 views

When I work in Photoshop Elements 2021 Editor, no matter what, my PC keeps crashing. I have already installed the latest Windows updates (Win 10 V 20H2) and PSE 3 times from DVD. Does anyone else have this problem? I am desperate. Sorry my english. Greetings from Angelika, Germany

This topic has been closed for replies.

B

Britt18

Participant

Hi Everyone,

I am having the same problem with PSE 2021 on my HP Spectre laptop. PSE 2019 worked without any issues. I spent over an hour chatting with an adobe rep a few nights ago. They took over my computer, ran all available updates, uninstalled and re-installed PSE 2021 and it's still crashing. I'm reaching out to the support team again. Will keep you posted if we figure out the issue. I hope it can be fixed and that it's not a glitch in the software itself : /

Brittany

B

Britt18

Participant

The issue is finally resolved! The online chat rep took over my computer and renamed a plug-in file for PSE 2021. It started working immediately after this was fixed1

A

Angelika1587Author

Participating Frequently

Thank you for the information.

Can you tell me which plugin file was renamed with which name?

D

defaultc3t5ylrtaukm

Participant

I have PSE 2021 on a brand new PC with all current drivers and it too crashes when i try selecting the subject. it doesn't just crash the software. it crashes the entire laptop. i had to hard reboot it. it has happened every time i try to select the subject regardless of how big or small or complex or simple the subject is.

it is definitely a photoshop elements issue.

S

Simon Craig

Participant

Hi, yes. I have the same problem since I bought the 2021 version moving up from ver12. It is very frustrating as it seems completely random when the program does work. Like you I have uninstalled and reinstalled numerous times but it makes no difference. I have loads of DDR RAM (6GB). The constant crash report coming up and the program being non-functional makes me want to go back to ver12.

Medha_Sharma

Adobe Employee

Hello Angelika,

Could you please share the system information with us? To do so, please launch PSE and then navigate to Help Menu > System Info. Copy the text and share it here.

Please make a note to hide your serial number while posting the details here.

Regards,

Medha Sharma

A

Angelika1587Author

Participating Frequently

Adobe Photoshop Elements Version: 19.0 (20200826.m.151582) x64

Betriebssystem: Windows 10 64-Bit

Version: 10 oder höher

Systemarchitektur: Intel CPU-Familie: 6, Modell: 14, Stepping: 13 mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading

Physischer Prozessor: 8

Logischer Prozessor: 16

Prozessor-Taktfrequenz: 3600 MHz

Eingebauter Speicher: 16247 MB

Freier Speicher: 8077 MB

Für Photoshop Elements verfügbarer Arbeitsspeicher: 14863 MB

Von Photoshop Elements verwendeter Arbeitsspeicher: 70 %

Bildkachelgröße: 1024 KB

Bildcache: 6

Schriftvorschau: Mittel

TextComposer: Lateinisch

Anzeige: 1

Anzeigebegrenzungen: oben= 0, links= 0, unten= 1080, rechts= 1920

OpenGL: Deaktiviert.

Lizenztyp: Unbegrenzt

Seriennummer:

Feature::Dummy Feature: OFF

Feature::GPULensBlur: ON

Feature::HEIFFormat: ON

Feature::CloudPSDSnapshotFiles: OFF

Feature::CloudDocs: ON

Feature::CloudDocsEnableFaultInjection: OFF

Feature::CloudDocsFailAll: ON

Feature::CloudDocFolders: ON

Feature::Frame Tool: ON

Feature::AliasLayers: OFF

Anwendungsordner: C:\Program Files\Adobe\Photoshop Elements 2021\

Pfad für temporäre Dateien: C:\Users\Angelika\AppData\Local\Temp\

Der virtuelle Speicher von Photoshop Elements hat asynchrone E/A aktiviert

Arbeitsvolume(s):

Start, 237,4G, 145,9G frei

Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Photoshop Elements 2021\Required\Plug-Ins\

Primärer Plug-In-Ordner: C:\Program Files\Adobe\Photoshop Elements 2021\Plug-Ins\

Zusätzlicher Plug-In-Ordner: nicht eingerichtet

Installierte Komponenten

ACE.dll ACE 2020/03/20-01:07:43 79.618478 79.618478

AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOLS.dll Adobe Online Services 5.0

AdobeOwl.dll Adobe Owl 5.2.9

AdobePDFL.dll PDFL 2020/03/04-16:25:03 79.368699 79.368699

AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685

AdobeXMP.dll Adobe XMP Core 2020/02/13-01:07:22 79.164360 79.164360

AdobeXMPFiles.dll Adobe XMP Files 2020/02/13-01:07:22 79.164360 79.164360

adobe_caps.dll Adobe CAPS 10,0,0,8

AGM.dll AGM 2020/03/20-01:07:43 79.618478 79.618478

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

AIDE.dll AIDE 2020/03/13-16:17:19 79.618276 79.618276

amtlib.dll AMTLib (64 Bit) 11.0.0.39 1.000000

ARE.dll ARE 2020/03/20-01:07:43 79.618478 79.618478

AutoSelection.dll Adobe Photoshop Editor 16.0

AXE8SharedExpat.dll AXE8SharedExpat 2020/02/10-01:08:14 79.617265 79.617265

AXEDOMCore.dll AXEDOMCore 2020/02/10-01:08:14 79.617265 79.617265

Bib.dll BIB 2020/03/20-01:07:43 79.618478 79.618478

BIBUtils.dll BIBUtils 2020/03/20-01:07:43 79.618478 79.618478

boost_date_time.dll photoshopdva 11.1.0

boost_filesystem.dll photoshopdva 11.1.0

boost_signals.dll photoshopdva 11.1.0

boost_system.dll photoshopdva 11.1.0

boost_threads.dll photoshopdva 11.1.0

cast_api.dll Cast 1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2020/03/20-01:07:43 79.618478 79.618478

CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0

dvaaudiodevice.dll photoshopdva 11.1.0

dvacore.dll photoshopdva 11.1.0

dvamarshal.dll photoshopdva 11.1.0

dvamediatypes.dll photoshopdva 11.1.0

dvametadata.dll photoshopdva 11.1.0

dvametadataapi.dll photoshopdva 11.1.0

dvametadataui.dll photoshopdva 11.1.0

dvaplayer.dll photoshopdva 11.1.0

dvatransport.dll photoshopdva 11.1.0

dvaui.dll photoshopdva 11.1.0

dvaunittesting.dll photoshopdva 11.1.0

dynamiclink.dll photoshopdva 11.1.0

ems.dll Elements Organizer 19.0

ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2

Eyeopener.dll Adobe Photoshop Editor 16.0

FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1

HDPIM.dll HDPIM DLL 5.1.0.407

HUM.dll HUM DLL 5.1.0.407

icucnv64.dll International Components for Unicode Build gtlib_12.0.24171

icudt64.dll International Components for Unicode Build gtlib_12.0.24171

icuuc64.dll International Components for Unicode Build gtlib_12.0.24171

imslib.dll IMSLib DLL 10.0.0.48

JP2KLib.dll JP2KLib 2020/01/15-13:08:36 79.274247 79.274247

libeay32.dll The OpenSSL Toolkit 1.0.1p

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 8.1.0.40.48685

mediacoreif.dll photoshopdva 11.1.0

mkl_avx.dll Intel® Math Kernel Library 11.3

mkl_core.dll Intel® Math Kernel Library 11.3

mkl_def.dll Intel® Math Kernel Library 11.3

mkl_sequential.dll Intel® Math Kernel Library 11.3

mkl_vml_avx2.dll Intel® Math Kernel Library 11.3

mkl_vml_def.dll Intel® Math Kernel Library 11.3

mona.dll Adobe Photoshop Editor 16.0

MPS.dll MPS 2020/03/10-01:11:52 79.618180 79.618180

pdfsettings.dll Adobe PDFSettings 1.07

Photoshop.dll Adobe Photoshop Elements Editor 19.0

platform.DLL Adobe Help System 1, 0, 0, 1

Plugin.dll Adobe Photoshop Editor 16.1

PSArt.dll Adobe Photoshop Elements Editor 19.0

PSCloud.dll 1.0.0.1

PSViews.dll Adobe Photoshop Elements Editor 19.0

ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2

seledit.dll Seledit 1.0

ssleay32.dll The OpenSSL Toolkit 1.0.1p

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.6.1.39

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

Erforderliche Zusatzmodule:

Aquarell 16.1

Auto-Teilen 12.0.1

Basrelief 16.1

Bild gerade ausrichten 12.0.1

Bild gerade ausrichten und freistellen 12.0.1

Bildpaket-Filter 16.1 (2015.1 x001 x003)

Blendenflecke 19.0

BMP 19.0

Buntglas-Mosaik 16.1

Buntstiftschraffur 16.1

Camera Raw 13.0

Camera Raw-Filter 13.0

Chrom 16.1

Comic 13.0

Comicroman 13.0

CompuServe GIF 19.0

Conté-Stifte 16.1

Diagonal verwischen 16.1

Differenz-Wolken 16.1 (2015.1 x001 x003)

Distorsion 19.0

Dunkle Malstriche 16.1

Durchschnitt 16.1 (2015.1 x001 x003)

Extrudieren 19.0

Farbpapier-Collage 16.1

Farbraster 19.0

Fasern 19.0

FastCore-Routinen 16.1 (2015.1 x001 x003)

Feuchtes Papier 16.1

Filtergalerie 16.1

Fotokopie 16.1

Fotos freistellen und gerade ausrichten (Filter) 19.0

Fresko 16.1

Füller und Tinte 13.0

Für Web speichern 19.0

Gekreuzte Malstriche 16.1

Gerissene Kanten 16.1

Gesichtsmerkmale anpassen 19.0

Glas 16.1

Grobe Malerei 16.1

Grobes Pastell 16.1

Kacheleffekt 19.0

Kacheln 16.1

Kameraverzerrung korrigieren 19.0

Kanten betonen 16.1

Kohleumsetzung 16.1

Körnung 16.1

Körnung und Aufhellung 16.1

Kräuseln 19.0

Kreide und Kohle 16.1

Kreuzschraffur 16.1

Kristallisieren 19.0

Kunststofffolie 16.1

Leuchtende Konturen 16.1

Malgrund 16.1

Malmesser 16.1

Matlab-Vorgang 16.1 (2015.1 x001 x003)

Mehrprozessorunterstützung 16.1 (2015.1 x001 x003)

Mezzotint 19.0

Mit Feder nachzeichnen 16.1

Mit Struktur versehen 16.1

MMXCore-Routinen 16.1 (2015.1 x001 x003)

Neonschein 16.1

Ölfarbe getupft 16.1

OnEdge 1, 0, 0, 1

Ozeanwellen 16.1

Patchwork 16.1

Pixar 16.1 (2015.1 x001 x003)

PNG 19.0

Polarkoordinaten 19.0

Prägepapier 16.1

Punktieren 19.0

Punktierstich 16.1

Radialer Weichzeichner 19.0

Rasterungseffekt 16.1

Risse 16.1

Schwamm 16.1

Schwingungen 19.0

Selektiver Weichzeichner 19.0

Solarisation 16.1 (2015.1 x001 x003)

Spritzer 16.1

Stempel 16.1

Strichumsetzung 16.1

Strudel 19.0

Stuck 16.1

Sumi-e 16.1

Tontrennung und Kantenbetonung 16.1

Unterstützung für Skripten 16.1

Verbiegen 19.0

Verflüssigen 19.0

Versetzen 19.0

Verwackeln 16.1

Verwackelte Striche 16.1

Verwackelung automatisch reduzieren 18.0

Verwacklung reduzieren 18.0

Wasserzeichen anzeigen 4.0

Weiches Licht 16.1

Wellen 19.0

WIA-Unterstützung 16.1 (2015.1 x001 x003)

Windeffekt 19.0

Wölben 19.0

Wolken 16.1 (2015.1 x001 x003)

Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE

Nicht geladene Zusatzmodule: KEINE

Installierte TWAIN-Geräte: OHNE

Mohit Goyal

Community Manager

Hi there,

We're sorry for the crash issue. May I know at what step, Photoshop Elements crashing for you? Also, are you seeing this issue after any certain update of Photoshop Elements?

Enable the hidden Admin account in Windows 10 and try using the Photoshop Elements there and let us know the outcome. Here's the article for the steps: https://www.intowindows.com/enable-the-hidden-administrator-account-in-windows-10/

Thanks,

Mohit

Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

A

Angelika1587Author

Participating Frequently

Gerätename PC-Angelika
Prozessor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
Installierter RAM 16,0 GB (15,9 GB verwendbar)
Geräte-ID F180DBF1-7D44-495F-A0A0-FC5E76C5E0E6
Produkt-ID 00330-80000-00000-AA658
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

1 SSD-Harddisk 250 GB on M.2 Port, 145 GB (61%) free (System-HDD)

1 SSD-Harddisk 500 GB, ca. 80% free.

Does it help you? I'm a layman at the PC, sorry

Peru Bob

Community Expert

Try using the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

A

Angelika1587Author

Participating Frequently

Peru Bob, I've already done that 3 times and reinstalled it. Didn't help.

Peru Bob

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

A

Angelika1587Author

Participating Frequently

Hello, thanks for the answer. I have now installed the latest driver and my PC is still rebooting when I work in Photoshop Elements 2021 and click, for example, on the "Automatic selection" tool and then on "Select subject". I use that very often. Have Intel i9 processor, Intel UHD 630 graphics card, V27.20.100.9030 16 GB DDR4, the latest Windows 10 x64 update (V20H2) and PSE 2021 version 19.0

A

Angelika1587Author

Participating Frequently

Hello, thanks for the answer. I have now installed the latest driver and my PC is still rebooting when I work in Photoshop Elements 2021 and click, for example, on the "Automatic selection" tool and then on "Select Motive". I use that very often. Have Intel i9 processor, Intel UHD 630 graphics card, V27.20.100.9030 16 GB DDR4, the latest Windows 10 x64 update (V20H2) and PSE 2021 version 19.0

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