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Penster2021
Participant
February 19, 2022
Answered

Photoshop Elements 2021 print issue with Windows 10

  • February 19, 2022
  • 3 replies
  • 1060 views

When I open the print dialogue box in Photoshop and go to Advanced Settings, the options have a yellow locked symbol and nothing can be changed.  If I open the picture in Windows Photo, I can change the print options. 

 

Chat support didn't help.  Sent me to a link that requires registry experience which most people don't have.  Second chat support told me the Elements support team does not work on weekends..check back Monday.  

This topic has been closed for replies.
Correct answer hatstead

1. Go on the web site for the printer manufacturer and check if you have the latest driver for the printer.

2. Are trying to print from the organizer or from the editor in PSE?

3 .Have you been able to go to advanced settings in the past?

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
February 21, 2022

Has this only happened recently?  If so, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

Are you using an Administrator account?  If not, try running the program as an Administrator.  (Go to the C:\Program Files\Adobe\Photoshop Elements 2021 folder; Right-click on the PhotoshopElementsEditor.exe file; and choose Run as administrator.)

Glenn 8675309
Glenn 8675309
Legend
February 19, 2022

That sometimes means those are shortcuts that cannot be edited. do you have the option to create user specified print settings?

 

P
Penster2021Author
Participant
February 21, 2022

Thanks for the helpful hints.  I reinstalled the printer drivers.  This time I did not setup

a wireless printer.  Don't need it.  Used the USB installation only. 

Was able to change preferences and print.  Not sure what the issue was

but it seems ok now.

hatstead
hatsteadCorrect answer
Inspiring
February 19, 2022

1. Go on the web site for the printer manufacturer and check if you have the latest driver for the printer.

2. Are trying to print from the organizer or from the editor in PSE?

3 .Have you been able to go to advanced settings in the past?

P
Penster2021Author
Participant
February 19, 2022

The printer drivers are up to date.  I tried to print from the organizer instead of editor and I get the same problem.  I have been able to adjust the advanced settings to print in the past.  If I open the picture using Windows Photos instead of Photoshop, the print dialogue works there.

hatstead
hatstead
Inspiring
February 19, 2022

Perhaps you can reach the advanced settings via another route.

Type "printers" in to the search box on the taskbar. Left click on your printer, then click on "Manage."

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