Skip to main content
Participant
February 13, 2022
Answered

photoshop elements 2021 won't open or load

  • February 13, 2022
  • 3 replies
  • 486 views

photoshop elements 2021  

MAC 

won't load - just spins 

This topic has been closed for replies.
Correct answer thepetersmith

This is a known issue. I have just spent 2 days on the phone with Adobe Elements engineers. After hours on the phone with them screen sharing my iMac the conclusion was, you need to repurchase Elements 2022 latest version?? Elements 2021 & versions of 2022 hang on OS Monterey.

Not satisfactory but that's Adobe's answer.

https://community.adobe.com/t5/photoshop-elements-discussions/does-photoshop-elements-2022-work-with-macos-monterey/m-p/12693459#M77908

 

3 replies

Peru Bob
Community Expert
Community Expert
February 14, 2022

Did you try rebooting the computer?

thepetersmithCorrect answer
Participant
February 14, 2022

This is a known issue. I have just spent 2 days on the phone with Adobe Elements engineers. After hours on the phone with them screen sharing my iMac the conclusion was, you need to repurchase Elements 2022 latest version?? Elements 2021 & versions of 2022 hang on OS Monterey.

Not satisfactory but that's Adobe's answer.

https://community.adobe.com/t5/photoshop-elements-discussions/does-photoshop-elements-2022-work-with-macos-monterey/m-p/12693459#M77908

 

Peru Bob
Community Expert
Community Expert
February 14, 2022

What operating system?

Did it work previously?

Participant
February 14, 2022
MAC
and yes, it worked previously.
Click to open, then spins, then does nothing. Lol
Won’t open.
jane-e
Community Expert
Community Expert
February 14, 2022

 


@Carey23143434j60o wrote:
MAC

 

macOS12? macOS11? macOSX? Dot release?

 

Jane

 

jane-e
Community Expert
Community Expert
February 13, 2022

Hi @Carey23143434j60o 

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

~ Jane