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Carey23143434j60o
Participant
February 13, 2022
Answered

photoshop elements 2021 won't open or load

photoshop elements 2021  

MAC 

won't load - just spins 

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thepetersmithCorrect answer
Participant
February 14, 2022

This is a known issue. I have just spent 2 days on the phone with Adobe Elements engineers. After hours on the phone with them screen sharing my iMac the conclusion was, you need to repurchase Elements 2022 latest version?? Elements 2021 & versions of 2022 hang on OS Monterey.

Not satisfactory but that's Adobe's answer.

https://community.adobe.com/t5/photoshop-elements-discussions/does-photoshop-elements-2022-work-with-macos-monterey/m-p/12693459#M77908

 

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6 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 14, 2022

Did you try rebooting the computer?

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thepetersmithCorrect answer
Participant
February 14, 2022

This is a known issue. I have just spent 2 days on the phone with Adobe Elements engineers. After hours on the phone with them screen sharing my iMac the conclusion was, you need to repurchase Elements 2022 latest version?? Elements 2021 & versions of 2022 hang on OS Monterey.

Not satisfactory but that's Adobe's answer.

https://community.adobe.com/t5/photoshop-elements-discussions/does-photoshop-elements-2022-work-with-macos-monterey/m-p/12693459#M77908

 

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 14, 2022

    What operating system?

    Did it work previously?

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    Carey23143434j60oAuthor
    Participant
    February 14, 2022
    MAC
    and yes, it worked previously.
    Click to open, then spins, then does nothing. Lol
    Won’t open.
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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 14, 2022

     

    @Carey23143434j60o wrote:
    MAC

     

    macOS12? macOS11? macOSX? Dot release?

     

    Jane

     

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 13, 2022

    Hi @Carey23143434j60o 

    Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

    ~ Jane

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