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Answered

photoshop elements 2021 won't open or load

Forum|Forum|4 years ago
February 13, 2022
3 replies
486 views

photoshop elements 2021

MAC

won't load - just spins

macOS

This topic has been closed for replies.

Correct answer thepetersmith

This is a known issue. I have just spent 2 days on the phone with Adobe Elements engineers. After hours on the phone with them screen sharing my iMac the conclusion was, you need to repurchase Elements 2022 latest version?? Elements 2021 & versions of 2022 hang on OS Monterey.

Not satisfactory but that's Adobe's answer.

https://community.adobe.com/t5/photoshop-elements-discussions/does-photoshop-elements-2022-work-with-macos-monterey/m-p/12693459#M77908

Peru Bob

Community Expert

Did you try rebooting the computer?

T

thepetersmithCorrect answer

Participant

This is a known issue. I have just spent 2 days on the phone with Adobe Elements engineers. After hours on the phone with them screen sharing my iMac the conclusion was, you need to repurchase Elements 2022 latest version?? Elements 2021 & versions of 2022 hang on OS Monterey.

Not satisfactory but that's Adobe's answer.

https://community.adobe.com/t5/photoshop-elements-discussions/does-photoshop-elements-2022-work-with-macos-monterey/m-p/12693459#M77908

Peru Bob

Community Expert

What operating system?

Did it work previously?

C

Carey23143434j60oAuthor

Participant

MAC
and yes, it worked previously.
Click to open, then spins, then does nothing. Lol
Won’t open.

jane-e

Community Expert

@Carey23143434j60o wrote:
MAC

macOS12? macOS11? macOSX? Dot release?

Jane

jane-e

Community Expert

Hi @Carey23143434j60o

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

~ Jane

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