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Germ Wind
Germ Wind
Participant
February 11, 2022
Question

Photoshop Elements 2022 Update Failure

  • February 11, 2022
  • 3 replies
  • 3359 views

I bought the set of Photoshop and Premiere Elements end december 2022 and installed version 20.0. It runs on a Windows 10 machine. The Help\Updates... menu item is greyed out.

However obviously there are updates (https://helpx.adobe.com/photoshop-elements/release-note/update.html). First to 2022.1 on december 18th and now to 2022.2 on february 7th.

Creative cloud only updates Camera RAW to 14.2.

My photoshop elements version is still 20.0. I do not understand whats going on here.

Who can enlighten me?

 

Kind regards from Holland

Germ Wind

This topic has been closed for replies.

3 replies

Walter_H
Walter_H
Legend
February 13, 2022

Sometimes an update will apply to only a Mac computer or only a Windows computer. The 2022.1 update was only for Macs. So if you've got a Windows computer, the 2022.1 update will not be pushed to your PC. It's not clear from Adobe's description of 2022.2 wether it applies to Mac or Windows computers.

 

--Walter in Davie, FL
Germ Wind
Germ WindAuthor
Participant
February 14, 2022

Thanks all for your replies. It is all a bit confusing I must say, but I understand the following:

- not all updates are for windows AND mac

- not all acr updates are for elements (but why are they downladed anyway)

- the rollout of an update takes time. I have to wait until an update announces itself on my system. That can take a couple of weeks.

Kind regards from Holland

Germ Wind

 

    B
    Barbara224160921ej5
    Inspiring
    March 15, 2022

    I just uninstalled my 2022 Elements from late December and did a second install and have the new version with camera raw 14.1 which I needed for my new SonyA7IV camera raw files and older rawfiles from my Sony a6500.  

    Working for the moment thankfully  .  Much happier than I was when I bought what I thought was current software for my new camera and found absolutley no raw capibilities included.

    Glenn 8675309
    Glenn 8675309
    Legend
    February 13, 2022

    Your version (20) is actually photoshop elements 2022.

    14.2 raw update is only for the full version of Photoshop.   

    If updates is greyed out- regardless of what you have selected in your preferences file, that means an update is not yet available.  Updates are pushed out at slightly different times, for different users.  Be patient- you will get it, generally withi ntwo weeks of an update release.

    There is no place you can go to to get the update- you have to wait until it is pushed out to you.

    I did a clean install of PSE 2022- the update is greyed out for me-- I'll get the update when it becomes available to me.

    Updates sometimes are just for people who use (most recently) just the mac OS Monterey).

    Updates after a version is released are always "behind the scenes" updates that fix minor glitches- they never contain new features.


    pelaird
    pelaird
    Participating Frequently
    February 13, 2022

    Same for me, Updates is grayed out in the Help menu. Updates are set to Auto in the preferences, but still no update to 2022.2. Also the Camera Raw update didn't actually update properly. I had to physically copy the Camera Raw 14.2 version plugin from "C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats" to "C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 20\File Formats" to get it to update properly.

    Glenn 8675309
    Glenn 8675309
    Legend
    February 13, 2022

    14.2 was really just for Photoshop.  I typically recommend you don't mess with "always having the latest version" of ACR- unless you need it to support a brand new camera format. 

    the latest ACR is always different for PSE as compared to Photoshop.  in PSE 2022 you have less options of editing, but for the most part, the average user will not  notice.

    B
    Barbara224160921ej5
    Inspiring
    March 4, 2022

    Mine just stopped working today March 3, and said I needed to reinstall.  When I did I lost my camera raw14.1 and now cannot update to 14.2  "C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 20\File Formats" does not list file formats, says custom hooks instead.  All my Topaz plugins are there , just no camera raw.

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