Skip to main content
A
Anonymous
December 28, 2021
Question

Photoshop Elements 2022 very slow at startup

  • December 28, 2021
  • 7 replies
  • 3399 views

Photoshop Elements 2022 very slow at startup (at least seven minutes). My hardware is enabled to support it. What can be done to solve this problem?

7 replies

R
RayY42K
Participating Frequently
July 27, 2024

I have the same problem with v13 (I know...). I went into Edit->Preferences->Adobe Partner Services, disabled "Automatically check for services", clicked "Reset accounts" and "Clear online services data", and restarted. Problem appears to be solved.

    A
    avs_moon
    Participant
    April 29, 2025

    Holy moly - THIS ^^^^^

    A
    avs_moon
    Participant
    April 29, 2025

    (I didn't have Auto Check for Services enabled, but still - Clearing the Online Services Data *seeeeeems* to have fixed this for me!)

    huge thank you to Ray242K 

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 19, 2023

    @Ryan289486529roy, what version of Elements do you have?


    Did you reinstall Elements after upgrading to Win 11? If not, give that a try. 

    Do you have a Wi-Fi printer?  If so, try changing the default printer in Windows settings. You can change it to any other installed printer - even a pdf printer. 

    R
    Ryan289486529roy
    Participant
    March 22, 2023

    Reinstallation fixed it.

    M
    mangurian
    Inspiring
    August 15, 2022

    Mine is dog slow to start.  It does sort of a rebuild every time it loads.  Why each time?  My configuration does not change.   It gives the following message.

     

    M
    mangurian
    Inspiring
    August 16, 2022

    BTW Windows 10, Only SSDs, Gen 11 I7 cpu, 64GB Ram, modern GPU

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    December 31, 2021

    The following phone number is available for Adobe Support in Brazil in the link I provided.  Support is only available during normal business hours:

     

    Brasil 0800-047-4033 Monday—Friday, 7:30am—5pm BRT
    A
    Anonymous
    January 2, 2022

    Ok, thanks!

     

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    December 30, 2021

    You should not have such a long startup in the Editor.  But it is hard for us to diagnose the problem. Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  With your permission, Support can take control of your machine and see what the problem may be.

     

    Even if the problem is with the Editor, the cause can still be media analysis taking place in the Organizer.  So, you might want to turn that off if you in fact have made any use of the Organizer.

      pauls90929190
      pauls90929190
      Participant
      December 30, 2021

      I'm having the same problem.  I have Elements 2020 running fine and there are no comparable issues with the Editor (2020) starting up - it starts up and is immediately available for use.  With Elements 2022, the Editor (2022) starts up but locks the screen for about 10 to 20 seconds before I can click on any menu item or even close the program by clicking on the Window X in the upper right corner.  As an added "feature", the menu font size seems to be rather large also.  My desktop is only a couple of years old, has plenty of RAM both in the processing unit and in the graphics card, running Windows 10, etc.  I have uninstalled Elements 2022 completely three times and made adjustments to other software running in the background before reinstalling but no luck.

        M
        micheller49357547
        Participant
        March 18, 2023

        I'm having the very same issue Elements photoshop 2023. 30 seconds of freeze larger than normal font..I'm using a brand new top of the range surface PC. Premiere Elements 2023 works ok!..

        Somthing ODD about this software..

         

          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          December 29, 2021

          . . .  and some more questions:

          Are you talking about the Organizer or the Editor?

          If the Organizer, how large is your catalog?  And have you tried turning off all media analysis?  (Go to Edit>Preferences>Media Analysis and uncheck all of the boxes.)

          If the Editor, do you have any plug-ins that may be causing problems?  Go to Help>System Info . . .   This may take a while to load, but when it does, go to the bottom of the text and see if any plug-ins failed.

           

            A
            Anonymous
            December 29, 2021

            Hello! I'm talking about the editor. I did what you suggested and found no faulty plug-in.

            Glenn 8675309
            Glenn 8675309
            Legend
            December 29, 2021

            So many questions :  OS / ram installed / size of scratch disk..... has it always been like this? What type of harddrive?

            I have a ssd- it takes me six seconds for the program to fully load. 

            Sometimes it helps to turn your computer all the way... go get a cup of coffee, and come back, and turn it on.  

            A
            Anonymous
            December 29, 2021

            Thank you for your attention.
            OS: Windows10 v. 21H2, Build 19044.1415
            RAM: 16 GB (usable: 15.9 GB);
            Intel(R) Core(TM) i7-6500U CPU Processor @ 2.50GHz 2.60 GHz;
            DirectX version: 12 (FL 12.1):
            Physical location: Bus PCI 0, device 2, function 0.

            SSD 240MB (Kingston)

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices