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Nick_Baelz
Known Participant
Dec 2, 2024 8:11 PM UTC
Answered

Photoshop Elements 2023 and Topaz PhotoAI plug-in Issues

I have Elements 2023 and bought Topaz Photo AI this week to use as a plug-in, having been assured by Topaz it would work. However when I click on the Topaz PhotoAI option on the edit page under Automation tools I get an instant error PSE message see attached image which says Could not complete the Topaz Photo AI command because of a program error.

I did contact Topaz support who said that my graphics card only has 4gb VRAM and 6GB is needed to run it as a plug-in.

However I am able to run both editing software asstand aliens simultaneously without any problems, crashes or slow speeds, which makes me wonder why I cannot use it as a plug-in.

Anyone else had this and is there a solution?

Thanks

 

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Greg_S.
Greg_S.Correct answer
Community Expert
Dec 3, 2024 5:19 AM UTC

@Nick_Baelz , I just read your post a little closer.  I get the same error from the File>Automation Tools menu.  But the plug-in works under the Filter>Topaz Labs menu.

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3 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
Dec 3, 2024 5:19 AM UTC

@Nick_Baelz , I just read your post a little closer.  I get the same error from the File>Automation Tools menu.  But the plug-in works under the Filter>Topaz Labs menu.

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Nick_BaelzAuthor
Known Participant
Dec 3, 2024 10:16 AM UTC
Have just tried under Filter and it worked! Very many thanks

Nick
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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Dec 3, 2024 2:27 AM UTC

All I can tell you is that the plug-in works for me.  But I have 8GB VRAM.

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