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caswebb
Participant
November 23, 2022
Answered

Photoshop Elements 2023 organizer does not respond to selections

  • November 23, 2022
  • 1 reply
  • 1530 views

I've just upgraded to Elements 2023 on a Windows 10 PC but I'm finding that the organizer does not respond to any mouse clicks other than the top File/Edit/Find/View/Help menu items. e.g. with a catalog loaded and all of the photos displayed if I select a photo using the mouse the organizer does not show that I've selected that photo unless I Alt Tab off the screen and then back again. It is the same for every option on the organizer screen - media, people, zoom, etc, the only way to get the organizer to show the result of any action is to Alt Tab off the screen and then back again.

Any ideas how I fix this as the software is useless as it stands. Thanks in advance.

This topic has been closed for replies.
Correct answer caswebb

Thanks for the suggestions. Had a look at all of those things and everything looked ok, I always turn off Media Analysis anyway given how long it can take to process my large number of images.

I have got to the bottom of the problem though, it was doing very odd things because of the extended desktop setup I've got - making any selection on the primary screen was producing a 'ghost' copy of the result on the other screen whilst leaving the primary screen unchanged, but any attempt to interact with the ghost image made it disappear and refresh the primary screen. All very strange but seems to have been resolved by temporarily disconnecting the second screen.

1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
November 23, 2022

Take a look in Task Manager to see whether there is actually some activity going on in Elements.

Try waiting an extended time to see if a photo is selected after a single click.

If there is activity going on in Task Manager, this may be some high resource hog like face recognition or other media analysis.

Go to Edit>Preferences>Media Analysis and uncheck all of the boxes. Then see if the problem still exists.  If this is the cause of the problem and you want the media analysis to continue, turn it back on and leave your computer running overnight (possibly for several days if you have a large catalog).

C
caswebbAuthorCorrect answer
Participant
November 24, 2022

Thanks for the suggestions. Had a look at all of those things and everything looked ok, I always turn off Media Analysis anyway given how long it can take to process my large number of images.

I have got to the bottom of the problem though, it was doing very odd things because of the extended desktop setup I've got - making any selection on the primary screen was producing a 'ghost' copy of the result on the other screen whilst leaving the primary screen unchanged, but any attempt to interact with the ghost image made it disappear and refresh the primary screen. All very strange but seems to have been resolved by temporarily disconnecting the second screen.

KathleenMadeline
KathleenMadeline
Participating Frequently
October 23, 2023

Glad you mentioned the screens. I moved my unresponsive Organizer to the primary screen and menus appeared, right-clicking for album info appeared again....

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