Photoshop Elements 2023 quit working

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I bought PSE 2023 on the web, so I did not receive a disc. It quit working a while back. What do I do?

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Peru BobCorrect answer

Community Expert

Uninstall before reinstalling.

Ranjisha Sengupta

Legend

Hi there,

Thanks for reaching out.

From where did you purchase Photoshop Elements 2023? Can you share your registered email ID/ Adobe ID?

Since when are you seeing this issue? What happens when you try to launch it? Do you see any error messages? Have you tried re-installing the application?

We're here to help, just need some info.

Regards,

Ranjisha

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azrebAuthor

Participant

I purchased it online. I do not recall my id. It is not in my passwords
list.

The problem showed up a week or so ago. I have been too busy to pursue it.

I haven't tried to reinstall it yet. I think I have the installer in the
computer. I did not get a disk. I will try that. Can I do that while the
faulty program is in the hard drive or should I uninstall it first?

Thanks for your prompt assistance.

R. E. Bennett

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Peru Bob

Correct answer

Community Expert

Uninstall before reinstalling.

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