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azreb
Participant
February 1, 2023
Answered

Photoshop Elements 2023 quit working

  • February 1, 2023
  • 1 reply
  • 700 views

I bought PSE 2023 on the web, so I did not receive a disc.  It quit working a while back.  What do I do?

 

 

{Title edited by Moderator}

This topic has been closed for replies.
Correct answer Peru Bob

Uninstall before reinstalling.

1 reply

Ranjisha Sengupta
Legend
February 1, 2023

Hi there,

 

Thanks for reaching out.

From where did you purchase Photoshop Elements 2023? Can you share your registered email ID/ Adobe ID? 

Since when are you seeing this issue? What happens when you try to launch it? Do you see any error messages? Have you tried re-installing the application?

 

We're here to help, just need some info.

Regards,

Ranjisha

azreb
azrebAuthor
Participant
February 1, 2023
I purchased it online. I do not recall my id. It is not in my passwords
list.

The problem showed up a week or so ago. I have been too busy to pursue it.

I haven't tried to reinstall it yet. I think I have the installer in the
computer. I did not get a disk. I will try that. Can I do that while the
faulty program is in the hard drive or should I uninstall it first?

Thanks for your prompt assistance.

R. E. Bennett
Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
February 2, 2023

Uninstall before reinstalling.