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Known Participant
April 20, 2023
Question

Photoshop Elements 2023 Updater not working

  • April 20, 2023
  • 3 replies
  • 926 views

I'm having some issues with the Updaters for PSE2023. It starts and gets to 3% but no further.

Anyone experienced a similar issue?

Any suggestions?

 

Thanks.

This topic has been closed for replies.

3 replies

Known Participant
May 5, 2023

UPDATE:

This has been a terrible exercise. PSE is uninstalled and now I can't get it reinstalled. I have spent many hours over several days with Adobe agents remotely accessing my PC. No success. I can't even reinstall a previous version.

SO far, I have:

  1. Uninstalled PSE and Creative Cloud.
  2. Run Creative Cloud repair utility and clean utility.
  3. Tried reinstalling from Agent supplied link. This was tried on both Chrome and MS Edge.
  4.  These steps were repeated at the request of each new Agent I connected.
  5.  Tried a different internet connection.
  6.  Contacted internet service provider at Agent request to check service.

 

Each time I contact online support, I'm put through the same processes. Given I can't even install a previous version, it appears to me to be a problem with the PSE Installer. It doesn't matter wether it's Creative Cloud, PSE 2021, or PSE 2023. The installer gets to somewhere between 4% and 15% and then stops. I've even left it for 24 hours just to make sure it's not slow. Really annoyed that I can't get some successful assistance with this.

Greg_S.
Community Expert
Community Expert
April 20, 2023

If you continue to have problems, try uninstalling the program and then reinstalling from this link which will install the latest updated version.

Known Participant
April 29, 2023

Uninstalled and then tried reinstall. The reinstall process does the same thing. It gets to 4% and then stops. Now I don't even have PSE on my computer....

 

I'm running W11, virus protection off during download and install process.

Participant
April 30, 2023

I am having the exact same issue. Purchased a 2023 Elementsw upgrade and the install is stuck at 4%. Have deleted, redownloaded,  done a cleanup, looked at the logs and there are no errors, done a silent install from the command prompt, reset my credentials... basically everything. Cannot get it past 4%. Ugh!

MichelBParis
Legend
April 20, 2023
quote

I'm having some issues with the Updaters for PSE2023. It starts and gets to 3% but no further.

Anyone experienced a similar issue?

Any suggestions?

 

Thanks.


By @cabat10_68

Indeed, for me the update process was particularly slow and did look as if it was frozen. I took the time to let run and finally everything worked.

Known Participant
April 29, 2023

Thanks. I tried agin last night and left it running overnight. It was at 3% when I went to bed and it's still at 3% in the morning. I'll try to uninstall/reinstall... Annoying.