Photoshop Elements 2023 works fine for Quick or Expert mode, but Guided mode shows blank area

Forum|Forum|2 years ago
June 23, 2023
3 replies
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Elements 2023 works fine for Quick or Expert mode, but Guided mode shows blank area - no edits

Problem or error

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Correct answer Peru Bob

Try uninstalling and reinstalling.

Glenn 8675309

Legend

Two things:

1. Update your video driver.

2.

B

bobs66752296Author

Participating Frequently

Thanks, but that made no difference either.

Since posting the Photoshop problem I've encountered other software and hardware weirdness, and concluded my 7-year-old PC is moribund. I've ordered a new one, which should arrive early July. I'll be re-installing Photoshop then. I expect it to work fine on the new computer. Thanks for your help.

Peru Bob

Community Expert

I've ordered a new one, which should arrive early July. I'll be re-installing Photoshop then.

By @bobs66752296

Go to Help > Sign out from the Editor menu to deactivate on the old computer if you won't be using it there.

Peru Bob

Community Expert

Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html