Photoshop Elements 2024 Activation issues

Forum|Forum|2 years ago
October 29, 2023
2 replies
1958 views

I recently purchased a bundle of Elements 2024 for Photoshop and Premier for MAC

I received the Download files and the activation serial numbers. When I copy and paste the serial numbers into the activation box I get a RED Activation FAIL message.

How do I get these products activated?

Download and install

This topic has been closed for replies.

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Greg_S.

Community Expert

If you purchased an upgrade version for a discount and the prior version is not installed, I think you must first insert the prior version's serial number to establish that you qualify for the discount.

S

Surfboy500Author

Participating Frequently

Thanks but this was a new version not an upgrade

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