Skip to main content
Participating Frequently
October 29, 2023
Question

Photoshop Elements 2024 Activation issues

  • October 29, 2023
  • 2 replies
  • 1958 views

I recently purchased a bundle of Elements 2024 for Photoshop and Premier for MAC

I received the Download files and the activation serial numbers. When I copy and paste the serial numbers into the activation box I get a RED Activation FAIL message.

 

How do I get these products activated?

 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
October 29, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Greg_S.
Community Expert
Community Expert
October 29, 2023

If you purchased an upgrade version for a discount and the prior version is not installed, I think you must first insert the prior version's serial number to establish that you qualify for the discount. 

Participating Frequently
October 29, 2023

Thanks but this was a new version not an upgrade