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Participant
Aug 6, 2024 2:44 PM UTC
Question

Photoshop Elements 2024 doesn't appear in my account

Hello,

I bought Photoshop Elements 2022 (which appears in my adobe account) then bought the 2024 update.

 

I bought a new computer but there is no sign of the 2024 update purchase in my account, therefore I cannot install it on my new computer (the serial number for the 2022 version doesn't work for the 2024 version).

 

Is there a way to recover the serial number for the 2024 version? I am currently using the 2024 version on my windows tablet.

 

Thank you.

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1 reply

Ann Bens
Community Expert
Community Expert
Aug 6, 2024 2:50 PM UTC

Did you buy Photoshop Elements directly from Adobe or a third party vendor?

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