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deloid101
Participant
August 15, 2025
Question

Photoshop Elements 2025 freezing

  • August 15, 2025
  • 1 reply
  • 230 views

I have photoshop elements 2025. It freezes on startup. @023 is still functioning but I've had 2 versions running as an overlap for many many versions.
I think it's running facial recognition for 70K images but I can't shut that down. I've uninstalled, reinstalled many times, cache is clean. I don't know what to do. Support was supposed to call me twice since February but never called.
Help? I've had this new version 6 months and cannot use it.

1 reply

Glenn 8675309
Glenn 8675309
Legend
August 16, 2025

each installation of PSE is it's own installation.  The only thing ever shared is the catalogue- which you are prompted to import, it's totally up to you what you do.  

ABOUT THE FREEZING:  Any number of things can cause that:  plugins, bad file names in your catalogue, or manually installing things into the wrong location:   that can be Adobe Camera Raw, brushes, shapes, things like that.
HOW TO FIX THAT:  

1. start the editor.
2. log out of the editor.
3. unistall the editor- I use ccleaner for that stuff (it's free).
4.  REDOWNLOAD the editor from your adobe account (that is important)


Everytime you install, or reinstall the editor the media analysis in organizer tends to be turned on.   Mediaa analysis when first run can take days if you have alot of images.    I have over 100,000 in one library, forgot what version it is but it took days and days for the media anlysis to be complete.  You can turn it off in your organizer preference file. 

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deloid101Author
Participant
August 23, 2025
Thanks for your recommendation.

Sorry for the delay.

I signed out of the editor as you recommended. I downloaded cccleaner
(free version)... but I couldn't find Photoshop editor in the cleaner or
in the add/remove feature in windows 11. Add/Remove only shows the Full
Photoshop elements program. The program completed the facial analysis
and the catalog loaded but the program still freezes and the area noted
in the attached photo have buttons that do not work at all.

This version (2025) didn't have the RAW plug in but in the editor I can
hit help to download the plugin yet it won't open because of errors. I
tried to fix the errors as in the help but it doesn't work.

Thanks for any help.

Dean Lapinel
Glenn 8675309
Glenn 8675309
Legend
August 23, 2025

"Add/Remove only shows the Full Photoshop elements program" that what you would need to uninstall after you log out of the program.

Sounds like your previous installation is messed up.  Uninstalling / reinstalling should fix that. 

You are prompted to download  Adobe Camera Raw the first time you try to use it.  

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