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Photoshop Elements 2025 not working

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Back in January, I purchased a 3-year license for Photoshop and Premiere Elements 2025. Both were working just fine a couple of hours ago. Now when I tried to access the apps, I get a message telling me to sign up for a 7-day free trial!

I checked my Adobe account and, of course, both apps are showing under my Products list and say they expire in January 2028.

To resolve this issue, I have tried the following:

Restarted my computer
Signed out and signed back into my Adobe account
Uninstalled and reinstalled both apps
Accepted the 7-day trial, gone into Help and signed out and in to my Adobe account

My issue persists. Help?

A

AurobindaCorrect answer

Adobe Employee

Thank you for bringing this issue to our attention. We experienced a temporary server issue, which has now been resolved.
If you continue to face any issues, please sign out and sign back into the application via the Help menu.

E

E11ieB

Participant

I am now having the same problem in September 2025. I Have rebooted, uninstalled/reinstalled, signed in and out of Adobe. No matter what I do, the software launches but I cannot switch to expert much less access any menu options.

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J

Jetpilot

Participant

Ich habe es bei mir soeben überprüft und es traten keinerlei Probleme auf. Es ist natürlich schwierig in einer Ferndiagnose auf das Probelm einzugehen. Entschuldigung!!!

Vielleicht hat ein anderer Nutzer einen hilfreicheren Vorschlag oder die definitive Lösung. - wünsche ich Dir

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S

steve_1481

Participant

Last week I had the same issue and have logged out an back in. Still comes up with the seven day free trial window. If I unistall and Reinstall, will I lose my Catalog information in Organizer? Very frustrating that I have spent this much time trying to resolve this.

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Divine_think1950

Participant

I am also having this problem. On 4/16 I was working in it with no problems and then it locked up and, ever since then, it tells me my free subscription has expired and wants me to buy it again (already bought it on 4/9). Extremely frustrated. Logged out of everything, restarted the computer, still doesn't work.

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Brian 12

Participant

I am having the same problem, help here is of no help.

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A

AurobindaCorrect answer

Adobe Employee

Thank you for bringing this issue to our attention. We experienced a temporary server issue, which has now been resolved.
If you continue to face any issues, please sign out and sign back into the application via the Help menu.

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J

Jetpilot

Participant

Herzlichen Dank. Problem besteht jetzt nicht mehr!!! Wobei ich mir wünschen würde, den Support zu vereinfachen!

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Dazzling_Delight4245

Participant

same thing here... since this morning

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paul_3580

Participant

I'm having the same problem, and done exactly the same as you. Very frustrating.

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stepheng96626446

Participant

I'm having the same problem - also just started this morning. Signing out and back in etc. doesn't work for me either. I've signed into my Adobe account and confirmed that it's showing that PC as a licensed one.

Any ideas to get around this?

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J

Jetpilot

Participant

Ich habe am 03.10.2024 die aktuelle Version Photoshop Elements 2025 erworben. Der Kauf ist auch unter meinem Konto registriert. Jetzt werde ich, sobald ich das Programm öffnen will, dazu aufgefordert diese Version nochmals zu kaufen, alternativ zu testen. Was ist zu veranlassen? Adobe hat bisher nicht auf meine Anfragen reagiert.

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