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kathyd44945094
Participant
July 21, 2021
Question

Photoshop Elements 21 registeration

  • July 21, 2021
  • 3 replies
  • 313 views

I put in the serial number for Photoshop Elements 21 that I purchased and installed yesterday and it shows that I registered my old version 19. Now I can't get any help for version 21. How do I fix this?

    This topic has been closed for replies.

    3 replies

    Glenn 8675309
    Glenn 8675309
    Legend
    July 22, 2021

    Just like what Phil said:  Adobe stopped using version numbers and started using the year "Phtoshop elements 2021" a few years ago.  The latest version (PSE 2021) is actually version # 19.

    Version #20 will be called "Adobe Phtoshop Elements 2022" if the naming convetion stays the same. 

    Phil Pickering
    Phil Pickering
    Legend
    July 21, 2021

    Hi Kathy,

     

    You're confusing the product name - which is Adobe Photoshop Elements 2021 - with the version number - which is 19.0 🙂

     

    Not your fault - marketing departments like products with years in their names, and software engineers like numbers with decimal points 🙂

     

    If you go to your Adobe Account products page it should look something like this:

     

     

     

     

    Hope that helps 🙂

    hatstead
    hatstead
    Inspiring
    July 21, 2021

    You need to contact Adobe.

    1. On this link, scroll down to "Contact Us" and try to initiate a chat session

    Adobe Photoshop Elements Learn & Support

    2.If you prefer, call Adobe

    Reach us by phone (adobe.com) 

    K
    kathyd44945094Author
    Participant
    July 21, 2021

    I tried initiating a chat session and calling Adobe without any success. When I registered and input the serial number for  version 20 that I purchased yesterday (Amazon),  the page is showing the serial number attached to my old version 19.  So I can't call because I don't have a recent purchase showiing. Any help you can provide is very appreciated.

    hatstead
    hatstead
    Inspiring
    July 21, 2021

    I take it that you are sure that you did not enter a redemption code.

    Did you contactAmazon?

    If Amazon can't help, I would call Adobe again and ask to speak to a supervisor.

    This is a user-to-user forum and the servers are under control of Adobe.

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