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Photoshop Elements 24 once installed doesn't open up

Forum|Forum|8 months ago
May 17, 2025
3 replies
535 views

I own a cd of Photoshop Elements 24 But I downloaded from the Web. I have installed it on a Surface Laptop. Once installed it takes five minutes at least to open up the editor. On my previous computer it opened up in seconds. What is the problem? What do I do?

Bug

Correct answer penny_8853

The surface laptop was new last year! I think I was naive and bought a low spec laptop!

Greg_S.

Community Expert

How old is your Surface Laptop? Are you able to update the graphics driver on it? If you did not have a compliant DirectX 12 driver, the program would probably not open.

As for the wi-fi printer, try changing the system default printer to anything other than the wi-fi printer. Even a Microsoft virtual pdf printer will work. That may solve the lag in opening issue.

P

penny_8853Correct answer

Participant

The surface laptop was new last year! I think I was naive and bought a low spec laptop!

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penny_8853

Participant

I have just receved an emal asking if I have solved the problem - yes I have: upgrade my computer! How does one close this discussion?

Greg_S.

Community Expert

Do you really have an optical disk for Elements 2024? I thought they were not available for that version.

Do you have a wifi printer?

Do you use the Organizer? If so how large is your catalog? Are you allowing Auto sync to the Elements Web/Cloud service?

The Organizer's background services can create a lag with the Editor until they are completed.

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penny_8853

Participant

Yes I have a disc - one for windows and one for Mac.

I don't use organiser in Windows and yes I do have a wifi printer - I am new to the Surface laptop I am using.

I have been asking for advice from Ai and between us I discovered that my laptop does not have DirectX 12 in the GPU and Photoshop Elements requires it, so I am guessing that is the problem

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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penny_8853

Participant

Thank you for letting me know - It was a bit overwhelming!

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