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debbieb83622253
debbieb83622253
Participant
February 15, 2017
Answered

Photoshop Elements 9 serial number invalid

  • February 15, 2017
  • 3 replies
  • 2651 views

I have had to reload my pc, as my hard drive died.  I was able to install PRE 9 without any issues.  However, when I try to install Photoshop Elements 9, I get 'an invalid serial number' message. 

    This topic has been closed for replies.
    Correct answer hatstead

    Thank you for your response.  I purchased it from Best Buy several years ago.


    amurphy0808  wrote

    Thank you for your response.  I purchased it from Best Buy several years ago.

    Scroll down in this document for directions to ascertain the serial number, provided that you registered the software.

    Find your serial number

    3 replies

    A
    allena44004372
    Participant
    December 13, 2024

    I also have PSE 9 and have been using it since 2011. Original Computer crashed and had to re-install on my last one. It crashed last year and I replaced it then. Has been working fine and now suddenly it is giving me and activation limit reached error. I have the product registered and can see it listed on the Adobe site. Adobe site shows NO ACTIVATED DEVICES. SW still refuses to activate.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 13, 2024
    quoteAdobe site shows NO ACTIVATED DEVICES.
    By @allena44004372

    ===========

    Right.  The website only works with subscription plans like Creative Cloud...  Elements is not subscription-based.  It's a single purchase product.  Deactivation must be done from the Help menu of the device on which it is installed.

     

    That said, Elements 2009 is ancient-ware -- way beyond its 'replace me' date.  It's unlikely that the legacy activation servers are fully functioning anymore.


    Photoshop Elements 2025 (3 year license, no subscription needed).
    https://www.adobe.com/products/photoshop-elements.html

    Nancy O'Shea— Product User & Community Expert
    A
    amurphy0808
    Participant
    June 7, 2017

    I am having the same issue -- I uninstalled PSE9 from my laptop and installed it on my desktop.  When I go to validate the serial number, it tells me it is an invalid number.  I called Adobe and they said the only thing they can help with is the most recent version of Elements, which is 15.  They said for help with 9 I have to come here and post so someone can help me.

    So, how do I get my serial number to be recognized as valid?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 7, 2017

    Where did you get your software?

    See links below:

    Nancy O'Shea— Product User & Community Expert
    A
    amurphy0808
    Participant
    June 7, 2017

    Thank you for your response.  I purchased it from Best Buy several years ago.

    debbieb83622253
    debbieb83622253Author
    Participant
    February 15, 2017

    Seriously - why would you reject my request.  I could use some help here.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 16, 2017

    Where did you get the serial number from?  Is it the number listed on your Adobe account?

    Where was it purchased from?

    Are you sure it is the serial number for PSE 9?

    debbieb83622253
    debbieb83622253Author
    Participant
    February 16, 2017

    it is the disk that was provided when I purchased my laptop.  Here is a screenshot of the sleeve. I was able to install the PRE 9 with the serial number on its sleeve with no problem.

    [Moderator removed screenshot of serial number.  This is a public web forum.]

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