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robertp63494313
Participant
December 9, 2018
Question

photoshop elements 9 windows xp

  • December 9, 2018
  • 1 reply
  • 564 views

I have reinstalled photoshop elements 9 back on my windows xp computer.  Hooked back up to the internet withe IE8, I can download 2 updates. But they will not install. It says call customer support. The updates are photoshop camera raw 6.5 update and photshop elements 9.0.3 update. I downloaded the updates from another computer onto a cd. But I think it might be a zip file not sure.  Still cannot get the cd updates to work. What am I doing not right to get these updates to work on this old photoshop elements.?

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    1 reply

    Jeff Arola
    Community Expert
    Community Expert
    December 9, 2018

    You can download the update installer files from here:

    Adobe - Photoshop Elements : For Windows

    Yes the installer files are zipped and need to be unzipped before running the Patcher.exe or AdobePatchInstaller.exe

    Right click on the zipped and click on Extract All to unzip.