photoshop elements 9 windows xp

I have reinstalled photoshop elements 9 back on my windows xp computer.  Hooked back up to the internet withe IE8, I can download 2 updates. But they will not install. It says call customer support. The updates are photoshop camera raw 6.5 update and photshop elements 9.0.3 update. I downloaded the updates from another computer onto a cd. But I think it might be a zip file not sure.  Still cannot get the cd updates to work. What am I doing not right to get these updates to work on this old photoshop elements.?