Skip to main content
H
herveg30161200
Participant
April 15, 2020
Question

Photoshop Elements and Premiere Elements unable to activate

  • April 15, 2020
  • 1 reply
  • 227 views

Following a computer crash, I reloaded Photoshop Elements and Premiere Elements 2018 from my Adobe account. when I want to open it, they asked to connect to my Adobe account, and there I am unable to do so. Can you help me solve this problem. Thank you.

This topic has been closed for replies.

1 reply

Akash Sharma
Akash Sharma
Legend
April 16, 2020

Hi there,

 

Sorry that Photoshop Elements and Premiere Elements is not getting reinstall on your computer that recently crashed.

 

It seems like your computer is not reaching Adobe servers for the product activation. I'd recommend that you checkout the steps mentioned in this article https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and let us know if that helps.

 

Thanks,

Akash

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices