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pferg4
Participant
October 23, 2017
Answered

Photoshop Elements asking me to log in.

  • October 23, 2017
  • 3 replies
  • 6997 views

I've been using Photoshop Elements 12.1 on my MAC 10.9.5 for a long time. Recently it has started asking me to sign in ("Sign In Required") before opening.

I've been able to use this work around: I say "no" to signing in—the window closes...I re-open PSE...this time it opens but that same log in screen appears over top...I say "no" again-the log in window closes and now I can use PSE.

This log in process is using Adobe Application Manager. As soon as I close that log in window for the second time, the application manager quits.

This is a registered copy...not sure why it has started asking me to sign in and why I would need to sigh in anyhow.

Can anybody tell me what is going on?

    Correct answer Anwesha Dev Chaudhary

    Sorry for the inconvenience.

    You would have to Sign in using your Adobe ID and then click on License This Software. In the licensing dialog, please enter the serial key and then you should not get the sign in dialog again and again.

    Please let us know if issue still persists.

    Thanks,
    Anwesha

    3 replies

    S
    stickxmark1
    Known Participant
    January 30, 2025

    I get the same problem when I try to sign-in, It verifies me through my email and sends me right back to log in to start the process all over again

      A
      arbyars
      Participant
      February 12, 2025

      I am having the same problem with Adobe Elements 13 PhotoShop (have Premiere Elements 13 too).  I am on Windows.

      With PhotoShop it say to login. I do and the website say I am loged in, but on my end the window that say I need to login goes away and nothing else happens. I have did it 4 time. I have restarted my PC and 3 more times it didn't work.  I have not loade Premiere yet for I can only handle one problem at a time at my age. I never had this problem till today on my old PC.  Thank you for any help.

      S
      stickxmark1
      Known Participant
      February 12, 2025
      I never got the issue resolved, Lotta suggestions but to no avail, good
      luck.
      D
      default14uihqalu1nm
      Participant
      August 14, 2021

      Mac Book Pro, Big Sur 11.4 Purchased PSE 2021 direct download in Dec. 2020

      Same here. What I'm not finding in searching for answers is WHY Adobe is suddenly sticking this nag at us all of a sudden. My version is registered and it's been humming along just fine. I suspect Adobe is pushing it's subscription products at us when we really have not need or interest in them. Adobe, PLEASE, cool it with the nags. Leave us in peace to enjoy the product we purchased

        D
        defaultv2bp1ns18wbu
        Participant
        September 19, 2021

        I have the same problem. It asks me to sign in but when I try I just get the circle going round. If I close the sign in I then just go to using the (PURCHASED) program. Its an annoyance to say the least

          R
          richardb52848467
          Participant
          November 5, 2021

          Yes, Photoshop Elements 12 is now asking me to sign-in although I purchased the program outright. This was not necessary before, so why now?

           

            A
            Community Manager
            Anwesha Dev ChaudharyCommunity ManagerCorrect answer
            Community Manager
            October 24, 2017

            Sorry for the inconvenience.

            You would have to Sign in using your Adobe ID and then click on License This Software. In the licensing dialog, please enter the serial key and then you should not get the sign in dialog again and again.

            Please let us know if issue still persists.

            Thanks,
            Anwesha

            P
            pferg4Author
            Participant
            October 24, 2017

            Hi, thanks for your reply.

            This sign in requirement has just started this past week. The sign in page seems to think I’m using a trial version of PSE.

            I did as you asked, set up an account and logged in. The “enter serial number page" wants me to enter 6 sets of 4 numbers— 24 numbers total. My serial number is only 18 digits. I tried using these but Adobe wants 24 digits. Now what?

            Also any thoughts as to why Adobe has started requiring this?

            Paul Ferguson

            A
            Community Manager
            Anwesha Dev ChaudharyCommunity Manager
            Community Manager
            October 24, 2017

            Hi Paul,


            Serial number is 24 digits only. Please refer to article Find your serial number for locating your serial number.

            Thanks,

            Anwesha

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