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Participant
Mar 26, 2023 3:48 PM UTC
Question

Photoshop elements can't quick edit on external monitor

First time posting here so go easy on me....

Macboook Pro M1 -

Elements 2019 (at first)

I have 2 x samsung m7 series 32" external monitors, and the macbook display. I was making some quick edits to some photos and the fact that the color of the 2 externals didn't match by a tiny bit bothered me. I ended up in the color profile of the external monitors on the macbook display settings. I noticed there were 2 different color profiles listed as "Samsung". I switched them to see what would happen. 
Nothing happend to the colors of the displays, but man did it break the Quick editor. After hours of troubleshooting, uninstall/reinstall, i finally bought the 2023 version. It was still broke!

 

Description of problem - Lets say I pick any adjustment, like exposure, color, lighting, anything.... I pick an adjustment there, and then it immediately snaps back to the original and closes the sub menu. After a few hours I realized if i used the internal display it works. I'm baffled.

 

I deleted the windowsserver.plist file on the mac, rebooted and it still doesn't work.

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4 replies

Greg_S.
Community Expert
Community Expert
Mar 30, 2023 6:40 PM UTC

I know nothing about Macs, but what I can tell you is that many users have problems with Elements when working with dual monitors.

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Participant
Mar 30, 2023 9:30 PM UTC

I assume something updated (monitors or something with Mac) at the same time I was playing with the color profiles and I thought I was the one that broke it. I figured out if I go to the display settings and pick one of the externals as my "main display" it works. It then works on both externals and the built in display. I guess it's a work-around until the monitor people, Adobe, or Apple admits there's a bug.

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Participant
Mar 30, 2023 4:31 PM UTC

Wow. So I completely erased the Mac and started fresh. Only installed Photoshop Elements, and it has the same problem!

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Participant
Mar 26, 2023 4:12 PM UTC

Sorry couldn't figure out how to edit my original post, but I've attached a video of the problem

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