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V
Van_Epscheuten
Inspiring
June 13, 2018
Answered

Photoshop Elements cannot be closed

  • June 13, 2018
  • 1 reply
  • 1008 views

PSE-Organizer seems to run just fine (most of the time, that is). When I'm done, I try to close it by clicking the white X in the upper right hand. Nothing happens? I then wait for approx. 5 min, but still, no response. I then click anywhere in the PSE window and Windows then offers two options: (1) close the program, and (2) wait for the program to be responsive again. If I choose for option 2, nothing happens for the next hour, so I've learned to go for option 1.

All this does not happen immediately after startup of PSE. Under thoise conditions, PSE is quite willing to shut down.

Any remedy for this strange behaviour? Any help would be appreciated!

Rik

Intel Core i7-8700 CPU, 3,20 GHz, 8 GB RAM, Windows 10 64-bit.

    This topic has been closed for replies.
    Correct answer Peru Bob

    Try resetting the Preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    June 13, 2018

    Try resetting the Preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

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