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Participant
December 26, 2016
Question

Photoshop Elements crashes upon opening

  • December 26, 2016
  • 2 replies
  • 417 views

Hello,

I am running a new computer in Windows 10.  I downloaded photoshop today.  Every time I open photoshop organizer, it immediately shuts down.  No error message is given.

    This topic has been closed for replies.

    2 replies

    markf1964Author
    Participant
    December 26, 2016

    Thank you for your help Derek, but I still have the same issue.  I have tried to reinstall as well without success.  When I follow your instructions, I get:

    Delete the Elements Organizer settings file?

    I respond yes.

    The problem persists.

    Any other suggestions are appreciated.

    Thanks,

    Mark

    Derek Cross
    Community Expert
    Community Expert
    December 26, 2016

    You may do better posting in the Elements forum: Photoshop Elements

    gener7
    Community Expert
    Community Expert
    December 26, 2016

    Topic renamed and moved to the Elements forum, Derek.

    Derek Cross
    Community Expert
    Community Expert
    December 26, 2016

    Try resetting the Photoshop preferences, this can be done (in recent versions) under the General tab in Photoshop preferences or alternatively:

    Close and relaunch Photoshop, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow)

    You may have to do it a couple of times before you get the hang of it!