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bethanypalmer23
bethanypalmer23
December 6, 2025
Question

Photoshop Elements Crashing

  • December 6, 2025
  • 2 replies
  • 282 views

I am SO disapointed with the 2026 version of Photoshop Elements. I was forced to 'upgrade' when my new operating system no longer recognized my 2021 version, which I loved. This new version is CRAP. It crashes multiple times a day when I'm working on photos. So frustrating. And I cannot contact anyone from Adobe. Chat will end without ever connecting me to anyone, and I cannot find a number to call. Any ideas on how I can contact an actual person here? 

 

[Mod: Moved to the Photoshop elements forum]

 

2 replies

Glenn 8675309
Glenn 8675309
Legend
December 6, 2025

You were forced to upgrade when Apple killed off any program with 32 bit stuff in it- that's a 100% mac/apple thing. 

Type in AGENT nore more, no less, Just AGENT in the place indicated after you click on the speech bubble.

Be able to include good descriptions of what exactly you are doing when the program "crashes", know exately what version, exactely, of Photoshop Elements you are running- the latest version is 26.2, have some screenshots ready too-- please don't take pictures of your screen with your phone- make actual screenshots.


https://helpx.adobe.com/contact/what-contact-options.html



2025-12-06_034902.png

bethanypalmer23
bethanypalmer23Author
December 7, 2025

I tried that, unsuccessfuly, yesterday. I attempted probably 5 times to talk to an 'agent' and my chat was ended every time withouth ever getting in contact with anyone 😕😕 Poor customer service Adobe!

    R
    robert_0250
    December 23, 2025

    I am having the same problem. I had a trial version of Photoshop Elements 2026. It crashed and did not save the photo edits at least 10 times last night and 5 times in the last hour.

    Why would I want to purchase a copy of this program when it is unusable? After reading the other user's experience with crappy customer support, I can not understand how Adobe released a program that users can't use and can't get help trouble shooting.

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    December 6, 2025

    @bethanypalmer23 you'd be better off posting on the Photoshop Elements forum

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