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gudrun_1486
Participant
August 10, 2024
Question

Photoshop Elements discontinued

  • August 10, 2024
  • 4 replies
  • 653 views

I purchased Photoshop Elements 2019 and have been using it on a Windows computer for a number of years. Suddenly it won't work. When I try to launch it, I get a message that I have to update my Adobe software, my operating system and my web browser. However, Photoshop Elements is supposed to be perpetual, so I do not understand why I would have to do this. Also, my computer is old, so updating the OS is not an option. Any solutions?

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    4 replies

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    dean_2985
    Participant
    August 14, 2024

    I've got the same problem ... i bought Photoshop Elements 2020 in the box ... and i'm getting the same messages when i try to launch the porogram.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    August 11, 2024

    What version of Windows are you using?

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    gudrun_1486Author
    Participant
    August 11, 2024

    Windows 10.

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      August 11, 2024

      I would try the offline activation:

      https://helpx.adobe.com/photoshop-elements/using/activate-offline.html?x-product=Helpx%2F1.0.0&x-product-location=Search%3AForums%3Alink%2F3.4.0

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      gudrun_1486Author
      Participant
      August 11, 2024

      Thank you for your suggestion! However, I already tried that, and it didn't work.

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        gudrun_1486Author
        Participant
        August 11, 2024

        I now also tried uninstalling and reinstalling the software while offline, but no change. It won't "take" the serial number, it just goes back to asking again.

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          August 10, 2024

          See if this helps:

          https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

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          gudrun_1486Author
          Participant
          August 11, 2024

          Thank you for your answer! I have tried to follow the instructions. But I no longer have Internet Explorer, I have Edge, and I can't find where to find the relevant changes. Downloading the latest version of the app would mean that I have to make a new purchase, which I try to avoid, since what I have already purchased is supposed to be perpetual. When it comes to the registry entries, I don't see anything about Photoshop Elements.

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