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gudrun_1486
Participant
Aug 10, 2024 7:56 AM UTC
Question

Photoshop Elements discontinued

I purchased Photoshop Elements 2019 and have been using it on a Windows computer for a number of years. Suddenly it won't work. When I try to launch it, I get a message that I have to update my Adobe software, my operating system and my web browser. However, Photoshop Elements is supposed to be perpetual, so I do not understand why I would have to do this. Also, my computer is old, so updating the OS is not an option. Any solutions?

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    8 replies

    dean_2985
    Participant
    Aug 14, 2024 1:24 AM UTC

    I've got the same problem ... i bought Photoshop Elements 2020 in the box ... and i'm getting the same messages when i try to launch the porogram.

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    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    Aug 11, 2024 1:39 PM UTC

    What version of Windows are you using?

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    gudrun_1486Author
    Participant
    Aug 11, 2024 5:17 PM UTC

    Windows 10.

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      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      Aug 11, 2024 3:05 AM UTC

      I would try the offline activation:

      https://helpx.adobe.com/photoshop-elements/using/activate-offline.html?x-product=Helpx%2F1.0.0&x-product-location=Search%3AForums%3Alink%2F3.4.0

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      gudrun_1486Author
      Participant
      Aug 11, 2024 6:56 AM UTC

      Thank you for your suggestion! However, I already tried that, and it didn't work.

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        gudrun_1486Author
        Participant
        Aug 11, 2024 7:18 AM UTC

        I now also tried uninstalling and reinstalling the software while offline, but no change. It won't "take" the serial number, it just goes back to asking again.

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          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          Aug 10, 2024 11:13 PM UTC

          See if this helps:

          https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

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          gudrun_1486Author
          Participant
          Aug 11, 2024 7:21 AM UTC

          Thank you for your answer! I have tried to follow the instructions. But I no longer have Internet Explorer, I have Edge, and I can't find where to find the relevant changes. Downloading the latest version of the app would mean that I have to make a new purchase, which I try to avoid, since what I have already purchased is supposed to be perpetual. When it comes to the registry entries, I don't see anything about Photoshop Elements.

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