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R
robb18696799
Participant
January 24, 2020
Answered

"Photoshop Elements does not recognize this type of file" - version 2020

  • January 24, 2020
  • 1 reply
  • 944 views

I recently bought my first iMac and PSE2020 to go with it having used PSE on PCs very happily since PSE3. When trying to open images (RAW & jpeg) from the Photos Library (containly thousands of photos) I get the error message "Could not complete the request because Photoshop Elements does not recognise this type of file".

 

It may be relevant that the Photos library disappeared a short while after download but was recovered.

 

Also I did manage to access a couple of RAW files before this problem occurred, but instead of opening as .CR2 files as in the past, they opened as fullsizeoutput_24e0.jpeg.  I am completely mystified.

 

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Correct answer robb18696799

The problem appears to be with the Photos app on the iMac.  I have removed all photos from this app and re-loaded them elsewhere in Finder.  Bingo, problem solved.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
January 24, 2020

Hi Rob,

That shouldn't be happening, could you please have a look at this article and let us know if it helps? https://helpx.adobe.com/in/camera-raw/kb/troubleshoot-camera-raw-photoshop-photoshop.html


Regards,
Sahil

R
robb18696799Author
Participant
January 25, 2020
Sahil

I’m afraid that I’ve followed it through twice by uninstalling and re-installing (followed immediately by a RAW update) and I have exactly the same result.

Regards

Rob
R
robb18696799AuthorCorrect answer
Participant
February 17, 2020

The problem appears to be with the Photos app on the iMac.  I have removed all photos from this app and re-loaded them elsewhere in Finder.  Bingo, problem solved.

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