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ronmel49
ronmel49
Participating Frequently
February 17, 2022
Question

Photoshop Elements does not respond when running Camera Raw

  • February 17, 2022
  • 2 replies
  • 409 views

Is there any way to contact support directly. Not just through the support community?
Having the opportunity to describe and troubleshoot my problem. Look at logs e.g.
Is there any such support for Photoshop Elements?
If you look at the website and support (Help Center), Elements is not an option.
If you choose e.g. In Photoshop, there is also no choice for direct contact with support.
I have a case in the Community that Camera Raw, in PSE2022, freezes almost immediately when I start using it (Photoshop Elements does not respond)

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
February 23, 2022

You can contact Adobe Support by telephone using the numbers listed here.

 

.

MichelBParis
MichelBParis
Legend
February 17, 2022

Yes there is the normal way to contact Adobe support directly, with Photoshop and Elements as well.

In the editor, menu Help >>Support... look at the bottom right corner, in the small circle you have a bubble talk with 3 dots: click on that bubble and and answer 'agent' to get into contact by chat with an Adobe support member.

 

Now, can you access the first stage of the opening of ACR and click on the clog wheel in my screenshot, top right ?

If you can, can you restore settings to 'Adobe default' ?

The problem with ACR in Elements is that it's a different version from the full one in Photoshop and that Photoshop ACR experts often don't know the differences.

As you can see, I have manually installed a newer version of ACR following this tech doc:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

 

ronmel49
ronmel49Author
Participating Frequently
February 18, 2022

Thanks. I will try that.

ronmel49
ronmel49Author
Participating Frequently
February 22, 2022

I have now tested manually updating Camera Raw 13.3 to 14.2. No improvement. Have also tried uninstalling all Adobe programs and reinstalling PSE. No improvement. There was an update now for both PSE and Raw (ACR to 14.1). Negative result.
I just have to open Camera Raw, without making any adjustments, it will lock after a short while.
Have also tested chatting with support. But it was just an AI support so it gave nothing.
Had hoped to be able to describe the error to some real person who could help with checking logs e.g.

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